Abstract: A method includes obtaining information associated with a service provider's activities with respect to a computing system, where the service provider's activities include changes to the computing system. The method also includes identifying a specified time period and generating a graphical display containing a service roadmap. The service roadmap identifies one or more of the changes to the computing system that have occurred or will occur within the specified time period. The method further includes, in response to a user selection of one of the changes to the computing system in the service roadmap, updating the graphical display to include additional information about the selected change to the computing system. The characteristics of the service provider's activities could include multiple characteristics related to contractual requirements of a service agreement and multiple characteristics related to performance characteristics of computing devices and computing networks in the computing system.

Abstract: A method includes obtaining information associated with a service provider's activities with respect to a computing system. The method also includes identifying multiple key performance indicator (KPI) scores using the information, where the KPI scores are associated with different characteristics of the service provider's activities with respect to the computing system. The method further includes identifying an overall score for the service provider using the KPI scores and weights associated with the KPI scores. In addition, the method includes generating a graphical display containing the overall score and/or one or more of the KPI scores. The characteristics of the service provider's activities could include multiple characteristics related to contractual requirements of a service agreement and multiple characteristics related to performance characteristics of computing devices and computing networks in the computing system.

Abstract: A method includes obtaining information associated with a service provider's activities with respect to a computing system. The method also includes identifying multiple key performance indicator (KPI) scores using the information, where the KPI scores are associated with different characteristics of the service provider's activities with respect to the computing system. The method further includes generating a graphical display containing one or more of the KPI scores, where each KPI score is presented in the graphical display using a graphical indicator that identifies the KPI score and where the KPI score falls within a range of scores. The characteristics of the service provider's activities could include multiple characteristics related to contractual requirements of a service agreement and multiple characteristics related to performance characteristics of computing devices and computing networks in the computing system.

Abstract: A method includes obtaining information associated with a service provider's activities with respect to a computing system, where the service provider's activities include changes to the computing system. The method also includes identifying a specified time period and generating a graphical display containing a service roadmap. The service roadmap identifies one or more of the changes to the computing system that have occurred or will occur within the specified time period. The method further includes, in response to a user selection of one of the changes to the computing system in the service roadmap, updating the graphical display to include additional information about the selected change to the computing system. The characteristics of the service provider's activities could include multiple characteristics related to contractual requirements of a service agreement and multiple characteristics related to performance characteristics of computing devices and computing networks in the computing system.