Patents by Inventor Michael Lee Baker

Michael Lee Baker has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Inbound communication processing system with intelligent interactive graphical user interface
    Patent number: 10742807
    Abstract: Systems for call processing access and provide structured data about a customer to a representative, where the data is configured and presented through an optimized network are provided. The disclosed call processing systems provide a tailored, interactive graphical user interface (GUI) that provides access to specific user-focused internal and external data resources, presented to the representative, to allow the representative to drive conversations and address the customer's needs quickly.
    Type: Grant
    Filed: September 18, 2019
    Date of Patent: August 11, 2020
    Assignee: UNITEDHEALTH GROUP INCORPORATED
    Inventors: Michael Lee Baker, David Shapiro, Lee A. Butterworth, Siddhartha Bothra, Matthew N. Horton, Wayne White, Thomas John Allenburg, Leslee Matthews, Lisa Marie Heath
  • INBOUND COMMUNICATION PROCESSING SYSTEM WITH INTELLIGENT INTERACTIVE GRAPHICAL USER INTERFACE
    Publication number: 20200014799
    Abstract: Systems for call processing access and provide structured data about a customer to a representative, where the data is configured and presented through an optimized network are provided. The disclosed call processing systems provide a tailored, interactive graphical user interface (GUI) that provides access to specific user-focused internal and external data resources, presented to the representative, to allow the representative to drive conversations and address the customer's needs quickly.
    Type: Application
    Filed: September 18, 2019
    Publication date: January 9, 2020
    Applicant: UNITEDHEALTH GROUP INCORPORATED
    Inventors: Michael Lee Baker, David Shapiro, Lee A. Butterworth, Siddhartha Bothra, Matthew N. Horton, Wayne White, Thomas John Allenburg, Leslee Matthews, Lisa Marie Heath
  • Inbound communication processing system with intelligent interactive graphical user interface
    Patent number: 10447852
    Abstract: Systems for call processing access and provide structured data about a customer to a representative, where the data is configured and presented through an optimized network are provided. The disclosed call processing systems provide a tailored, interactive graphical user interface (GUI) that provides access to specific user-focused internal and external data resources, presented to the representative, to allow the representative to drive conversations and address the customer's needs quickly.
    Type: Grant
    Filed: November 20, 2017
    Date of Patent: October 15, 2019
    Assignee: UnitedHealth Group Incorporated
    Inventors: Michael Lee Baker, David Shapiro, Lee A. Butterworth, Siddhartha Bothra, Matthew N. Horton, Wayne White, Thomas John Allenburg, Leslee Matthews, Lisa Marie Heath
  • INBOUND COMMUNICATION PROCESSING SYSTEM WITH INTELLIGENT INTERACTIVE GRAPHICAL USER INTERFACE
    Publication number: 20180146091
    Abstract: Systems for call processing access and provide structured data about a customer to a representative, where the data is configured and presented through an optimized network are provided. The disclosed call processing systems provide a tailored, interactive graphical user interface (GUI) that provides access to specific user-focused internal and external data resources, presented to the representative, to allow the representative to drive conversations and address the customer's needs quickly.
    Type: Application
    Filed: November 20, 2017
    Publication date: May 24, 2018
    Applicant: UnitedHealth Group Incorporated
    Inventors: Michael Lee Baker, David Shapiro, Lee A. Butterworth, Siddhartha Bothra, Matthew N. Horton, Wayne White, Thomas John Allenburg, Leslee Matthews, Lisa Marie Heath