Abstract: A request to establish a communication session from an end point to a tenant of a computing services environment may be received from an external computing system managed by an external entity in accordance with a designated communication package definition configured by the external entity and defining access information for a designated communication channel outside of the computing services environment. An agent account of a plurality of agent accounts associated with the tenant may be determined based on routing configuration information specified in the designated communication package definition. The communication session may be established via the designated communication channel from the end point through the external computing system and the computing services environment to a first client machine authenticated to the agent account. One or more messages may be transmitted from the end point to the first client machine via the communication session.

Abstract: A database system in a computing system may store data records communication contact information for accounts. A communication package repository may store a communication package definition configured by an external entity and defining access information for a communication channel outside of the computing system via an external computing system managed by the external entity. A tenant space may store packages installed for a tenant. A communication interface may expose a communication access service receiving from the external computing system a request to establish communication with the tenant from a remote computing device. An agent client machine interface may create a communication session between the remote computing device and an agent client machine authenticated to an agent account.

Abstract: A communication session may be established via a designated communication channel from an end point through an external computing system and the computing services environment to a client machine authenticated to a database system account for an agent of a tenant of the computing services environment. The communication session may be established in accordance with a designated communication package definition configured by an external entity and defining protocol information for the designated communication channel. Messages may be sent from the client machine to the end point through the computing services environment via the communication session in accordance with the designated communication package definition. Transmitting the messages may include receiving an indication of an event detected at an event handler in a user interface component included in a user interface presented at the client machine.

Abstract: A request to establish a communication session from an end point to a tenant of a computing services environment may be received from an external computing system managed by an external entity in accordance with a designated communication package definition configured by the external entity and defining access information for a designated communication channel outside of the computing services environment. An agent account of a plurality of agent accounts associated with the tenant may be determined based on routing configuration information specified in the designated communication package definition. The communication session may be established via the designated communication channel from the end point through the external computing system and the computing services environment to a first client machine authenticated to the agent account. One or more messages may be transmitted from the end point to the first client machine via the communication session.

Abstract: A database system in a computing system may store data records communication contact information for accounts. A communication package repository may store a communication package definition configured by an external entity and defining access information for a communication channel outside of the computing system via an external computing system managed by the external entity. A tenant space may store packages installed for a tenant. A communication interface may expose a communication access service receiving from the external computing system a request to establish communication with the tenant from a remote computing device. An agent client machine interface may create a communication session between the remote computing device and an agent client machine authenticated to an agent account.

Abstract: A communication session may be established via a designated communication channel from an end point through an external computing system and the computing services environment to a client machine authenticated to a database system account for an agent of a tenant of the computing services environment. The communication session may be established in accordance with a designated communication package definition configured by an external entity and defining protocol information for the designated communication channel. Messages may be sent from the client machine to the end point through the computing services environment via the communication session in accordance with the designated communication package definition. Transmitting the messages may include receiving an indication of an event detected at an event handler in a user interface component included in a user interface presented at the client machine.

Abstract: A mediator system, which serves as a conduit between a customer and merchants, includes customer profile data. The mediator system analyzes the customer profile data, and assigns an indication to a customer represented by the customer profile data. The mediator system then provides the indication to the merchants, and then receives bids from the merchants. The bids are for establishing a connection between the merchants and the customer. The mediator system provides to a portion of the merchants, based on the bids, a connection to the customer.

Abstract: A mediator system, which serves as a conduit between a customer and merchants, includes customer profile data. The mediator system analyzes the customer profile data, and assigns an indication to a customer represented by the customer profile data. The mediator system then provides the indication to the merchants, and then receives bids from the merchants. The bids are for establishing a connection between the merchants and the customer. The mediator system provides to a portion of the merchants, based on the bids, a connection to the customer.

Abstract: A mediator system, which serves as a conduit between a customer and merchants, includes customer profile data. The mediator system analyzes the customer profile data, and assigns an indication to a customer represented by the customer profile data. The mediator system then provides the indication to the merchants, and then receives bids from the merchants. The bids are for establishing a connection between the merchants and the customer. The mediator system provides to a portion of the merchants, based on the bids, a connection to the customer.

Abstract: A mediator system, which serves as a conduit between a customer and merchants, includes customer profile data. The mediator system analyzes the customer profile data, and assigns an indication to a customer represented by the customer profile data. The mediator system then provides the indication to the merchants, and then receives bids from the merchants. The bids are for establishing a connection between the merchants and the customer. The mediator system provides to a portion of the merchants, based on the bids, a connection to the customer.

Abstract: A mediator system, which serves as a conduit between a customer and merchants, includes customer profile data. The mediator system analyzes the customer profile data, and assigns an indication to a customer represented by the customer profile data. The mediator system then provides the indication to the merchants, and then receives bids from the merchants. The bids are for establishing a connection between the merchants and the customer. The mediator system provides to a portion of the merchants, based on the bids, a connection to the customer.

Abstract: The communication system includes a core system having a processor storing user variables representing user-specific information. A messaging system supports communication between a user and an automated bot agent over at least one user-chosen channel employing channel-agnostic context variables. A runtime system mediates a conversation session between user and bot agent, using at least one predefined context variable. A context mapping data store stores a mapping configuration representing a correlation between the channel-agnostic variable of the user-chosen channel and a field in the core CRM system. Using the context mapping data store, the messaging system responds to a communication from the user by querying the context mapping data store to acquire and pass to the runtime system the resolved mapping configuration values corresponding to the user-chosen channel for each defined context variable.

Abstract: The communication system includes a core system having a processor storing user variables representing user-specific information. A messaging system supports communication between a user and an automated bot agent over at least one user-chosen channel employing channel-agnostic context variables. A runtime system mediates a conversation session between user and bot agent, using at least one predefined context variable. A context mapping data store stores a mapping configuration representing a correlation between the channel-agnostic variable of the user-chosen channel and a field in the core CRM system. Using the context mapping data store, the messaging system responds to a communication from the user by querying the context mapping data store to acquire and pass to the runtime system the resolved mapping configuration values corresponding to the user-chosen channel for each defined context variable.

Abstract: A mediator system, which serves as a conduit between a customer and merchants, includes customer profile data. The mediator system analyzes the customer profile data, and assigns an indication to a customer represented by the customer profile data. The mediator system then provides the indication to the merchants, and then receives bids from the merchants. The bids are for establishing a connection between the merchants and the customer. The mediator system provides to a portion of the merchants, based on the bids, a connection to the customer.

Abstract: A mediator system, which serves as a conduit between a customer and merchants, includes customer profile data. The mediator system analyzes the customer profile data, and assigns an indication to a customer represented by the customer profile data. The mediator system then provides the indication to the merchants, and then receives bids from the merchants. The bids are for establishing a connection between the merchants and the customer. The mediator system provides to a portion of the merchants, based on the bids, a connection to the customer.

Abstract: A method of intelligent provisioning of offers is provided. Merchant information for a merchant is received. Then one or more attributes of one or more user cluster groups are retrieved from a user cluster group service, the user cluster groups including groupings of users from previously recorded transactions. One or more metrics can then be calculated from the one or more attributes. The user cluster groups can then be ranked based on the one or more metrics. An advertising campaign can then be automatically provisioned based on the ranking of the one or more user cluster groups and based on the merchant information.

Abstract: A mediator system, which serves as a conduit between a customer and merchants, includes customer profile data. The mediator system analyzes the customer profile data, and assigns an indication to a customer represented by the customer profile data. The mediator system then provides the indication to the merchants, and then receives bids from the merchants. The bids are for establishing a connection between the merchants and the customer. The mediator system provides to a portion of the merchants, based on the bids, a connection to the customer.