Abstract: The present invention provides a method of operating a telematics device within a mobile vehicle communication system. The method includes receiving a request to initiate communication and identifying a request type based on the received request. The method further includes associating the identified request type with at least one service type within a service type table, wherein the service type table maps one or more request types to a corresponding service type within the service type table. The method additionally includes determining a service type number based on the corresponding service type. The method may further include providing the determined service type number and out-pulsing the provided service type number. The method may additionally include determining the identified request type does not map to the corresponding service type and out-pulsing the received request to initiate communication.

Abstract: A system and method for providing enhanced diagnostic and maintenance reporting for a vehicle over a wireless communication system. When receiving a telephone call from a subscriber requesting diagnostic assistance, a data connection is established between a call center and the subscriber's vehicle, and the needed diagnostic data is obtained by the call center so that an advisor at the call center can provide the requested assistance. The established data connection is also used to obtain additional data from the vehicle related to vehicle maintenance and this additional data is used by the advisor to provide an enhanced response to the subscriber.

Abstract: The present invention provides a method of operating a telematics device within a mobile vehicle communication system. The method includes receiving a request to initiate communication and identifying a request type based on the received request. The method further includes associating the identified request type with at least one service type within a service type table, wherein the service type table maps one or more request types to a corresponding service type within the service type table. The method additionally includes determining a service type number based on the corresponding service type. The method may further include providing the determined service type number and out-pulsing the provided service type number. The method may additionally include determining the identified request type does not map to the corresponding service type and out-pulsing the received request to initiate communication.