Patents by Inventor Michael Mercadante

Michael Mercadante has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Process & methods for content adaptive learning
    Publication number: 20050278189
    Abstract: A Business system for Content Adaptive Learning for assisting teams with continuous improvement of customer service by a 360 degree view (Agent, Customer, & Manager) of their performance against goals and performance measures, enabled by a set of processes and methods which create a Learning Center, a set of processes and methods which enable Real-Time Content Detection, a set of processes and methods which create a set of Proactive Behaviors, a set of processes and methods enabling Learning and a set of processes and methods enabling Behavior Change.
    Type: Application
    Filed: May 26, 2005
    Publication date: December 15, 2005
    Inventors: Michael Mercadante, Vijay Aswadhati