Abstract: Apparatus and methods for providing customer interaction information to a business channel. The apparatus and methods may involve receiving from a first business channel a first customer interaction data structure corresponding to a customer interaction, storing a data object corresponding to the first customer interaction data structure; and providing to a second business channel formatting information corresponding to the first customer interaction data structure. The first and second business channels may thus use independent data structures for storing their customer interaction information in a centralized database. The first and second data structures may view the other's data structures using formatting from the other channel.

Abstract: Apparatus and methods for providing customer interaction information to a business channel. The apparatus and methods may involve receiving from a first business channel a first customer interaction data structure corresponding to a customer interaction, storing a data object corresponding to the first customer interaction data structure; and providing to a second business channel formatting information corresponding to the first customer interaction data structure. The first and second business channels may thus use independent data structures for storing their customer interaction information in a centralized database. The first and second data structures may view the other's data structures using formatting from the other channel.

Abstract: A rotary ledger for a continuous rod-making machine includes gears (50,54) having interengaging teeth which are subjected to a pressure applied by resilient means to reduce or eliminate backlash. The pressure is applied as a predetermined torque applied through coaxial gear portions (50A, 50B, 54A, 54B) which are effectively urged to rotate in opposite direction swhile remaining engaged with a common further gear (46). A rotary torque limiting device (74) is connected to one end of a flat torsion spring (68) the other end of which is connected to one of the coaxial gear portions (50A) for applying the torque. An oil flow arrangement (124-132) is provided for ensuring adequate lubrication of at least one bearing (120) for a shaft (42) extending through the ledger housing (38) while preventing escape of oil with possible consequent contamination of the rod.

Abstract: A ledger assembly for a continuous rod cut-off includes a rigid beam (12) carrying ledger tubes (10) and pivotally supported by fibreglass springs (16,22). Vertical springs (22) resist the cutting force of the cut-off knife (30) and allow reciprocal movement of the tubes (10) while imparting a vertical displacement to the beam (12) so that the tubes follow a straight path along the rod line (28). A horizontal spring (16) allows this vertical displacement while providing lateral stiffness for the base of the beam (12). A drive arrangement for the beam (12) includes a lubricating system for a bearing (42) of a connecting rod (36) in which lubricant is collected for return by action of centrifugal force in a housing (72) located on the side of the bearing opposite a lubricant supply path (86, 88) through a crankshaft (40).