Abstract: A method for service creation and mapping between at least two support systems includes provisioning a service based on a service requirement and a plurality of available data centers, collecting a value of the service requirement and a cost associated with the service, matching resource types of the data centers to resource availability, determining at least one valid data center from the plurality of data centers, and selecting a valid data center with a minimum cost for service placement and provisioning.

Abstract: Troubleshooting virtual environment deployment based on two level file system signatures, in one aspect, may include creating a first level file system signature including a set of file names of files in an image of a virtual machine taken at a point in time and associated status of the files as compared with an image of the virtual machine taken at a preceding point in time. A second level file system signature may be created using file content differences of the files having modified status in the set of file names. The first level file system signature may be compared with a first level file system signature pattern associated with one or more previous deployment of the same software and related to the same point in time. Optionally, the second level file system signature may be compared with a second level file system signature pattern.

Abstract: In accordance with one aspect of the embodiments of this invention there is a method to initiate remote managed infrastructure services for a customer infrastructure site. The method includes, in response to an inquiry from a potential customer, provisioning the potential customer with a remote managed infrastructure services software client; using the provisioned software client, performing an automated process to detect specifics of a customer information technology infrastructure; in response to the customer confirming the detected specifics of customer information technology infrastructure, configuring a remote managed infrastructure service to monitor and manage all or a subset of the detected and confirmed customer information technology infrastructure.

Abstract: In accordance with one aspect of the embodiments of this invention there is a method to operate a network mapping tool. The method includes performing a network mapping operation over a first set of ports to generate a list of hosts that are found to be alive; performing a sequential scan on only those hosts in the list to detect the operating system of each host in the list; and performing a parallel port scan to detect characteristics of only those hosts in the list. The characteristics can include an identification of at least applications and services running on the hosts in the list. The second set of ports can be a full set of ports.

Abstract: Installation files are annotated, which annotations may trigger system snapshots to be taken at a plurality of points during the execution of the installation files and/or collected. During a test run, the generated snapshots are examined incrementally to determine whether the installation is success or failure at that point. Checkpoint snapshots are stored, and those indicating failure are recorded with description of the error and/or remediation that suggest how the errors may be resolved or fixed. During a production run, the annotated installation files may be executed and the checkpoint snapshots generated during the production run may be compared with those stored of the test run to incrementally identify and resolve potential problems in the production run.

Abstract: A system and method for allocating resources in a cloud environment includes providing an abstraction layer between a cloud environment and one or more data centers by generating a virtual hypervisor as an application programming interface. Responsive to a workload request by the one or more data centers, resources are partitioned and virtual machines are instantiated in the one or more data centers using the virtual hypervisor such that non-functional requirements of the workload are addressed at the abstraction level using the virtual hypervisor.

Abstract: A system and method for allocating resources in a cloud environment includes determining permitted usage of virtual machines and partitioning resources between network servers in accordance with a virtual hyperviser generated in accordance with an abstraction layer configured as an interface between a solution manager and an interface to a cloud network. Resource usage limits are determined for each virtual machine associated with the virtual hyperviser, and the servers are analyzed through the virtual hypervisers to determine if the virtual machines need to be migrated. If reallocation is needed, virtual machine migration requests are issued to migrate virtual machines into a new configuration at the virtual hypervisor abstraction level. The servers are reanalyzed to determine if migration of the new configuration is needed. Shares are computed to enforce balance requirements, and virtual machine shares and limits are adjusted for resources according to the computed shares.

Abstract: A provider of remote information technology infrastructure monitoring services obtains, from a customer, via a remote managed infrastructure services web site, a choice of at least one remote managed information technology infrastructure monitoring service for an information technology infrastructure of the customer, and corresponding data necessary to provide the at least one service. Based on the choice and the necessary data, the provider determines at least two different options for providing the at least one monitoring service, including at least price and service coverage. The provider obtains from the customer, via the remote managed infrastructure services web site, a selection of one of the at least two options.

Abstract: The invention is directed to a manifold 10 that is used in conjunction with a die attach cure station for providing a "quick cure" of the die mount adhesive, and for forcing contaminants away from the semiconductor die 33 surface. The manifold has an air put port 21 directly above the semiconductor die. Forced air is directed through the port. At each side of the forced port are vacuum ports 20,22 through which a vacuum is applied to draw air and heated die attach contaminants from the die surface. Air is also drawn from below and around the die mounting area to provide a stream of air that is drawn into the vacuum ports.

Abstract: An apparatus stacks semiconductor wafers and spacers and clamps them in an axial alignment for mounting in a semiconductor wafer edge polishing machine. After edge polishing, the apparatus separates the wafers and spacers and delivers them respectively into separate cassettes for further processing or recycling.