Patents by Inventor Michael R. Levacic

Michael R. Levacic has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10282456
    Abstract: A contact center includes: a microprocessor; a computer readable medium, coupled to the microprocessor, to store, for one or more contact center objects, contact center information; and a microprocessor executable report generator, The report generator, when executed, receives, from a user, a selected contact center object, retrieves, from the computer readable medium, a set of data elements associated with the selected contact center object, the set of data elements defining a first space having a first dimension, projects the set of data elements onto a subspace of the first space to form a transformed set of data elements, the subspace having a second dimension less than the first dimension, and provides, for display to a user, the transformed set of data elements.
    Type: Grant
    Filed: October 1, 2015
    Date of Patent: May 7, 2019
    Assignee: Avaya Inc.
    Inventors: Douglas S. Brown, Marc A. Geist, Sheila Higgins, Michael R. Levacic, Hongguang Li, Dwayne W. Ockel, Gregory P. Schin, Stuart M. Shepherd, Lynn R. Smith, Stan W. Wilkison
  • Publication number: 20170097971
    Abstract: A contact center includes: a microprocessor; a computer readable medium, coupled to the microprocessor, to store, for one or more contact center objects, contact center information; and a microprocessor executable report generator, The report generator, when executed, receives, from a user, a selected contact center object, retrieves, from the computer readable medium, a set of data elements associated with the selected contact center object, the set of data elements defining a first space having a first dimension, projects the set of data elements onto a subspace of the first space to form a transformed set of data elements, the subspace having a second dimension less than the first dimension, and provides, for display to a user, the transformed set of data elements.
    Type: Application
    Filed: October 1, 2015
    Publication date: April 6, 2017
    Inventors: Douglas S. Brown, Marc A. Geist, Sheila Higgins, Michael R. Levacic, Hongguang Li, Dwayne W. Ockel, Gregory P. Schin, Stuart M. Shepherd, Lynn R. Smith, Stan W. Wilkison