Abstract: A system for use in allowing a user to conduct one or more transactions at one or more touchpoints in a business facility includes an authentication component, a tracking component, and a control component. The authentication component is configured to authenticate the user as a person allowed to conduct the one or more transactions. The tracking component is configured to track the user's location within the facility as the user moves through the facility. The control component is configured (a) to receive authentication information from the authentication component, (b) to receive location information from the tracking component, (c) to use the location information to recognize that the user has moved into position to engage one of the touchpoints, and (d) to deliver a message to the touchpoint authorizing the touchpoint to engage in one or more transactions with the user.

Abstract: A terminal, such as an automated teller machine, comprises: a customer identification device; a sensor for detecting presence of a customer at the terminal; and a controller coupled to the customer identification device and the sensor. The controller is programmed to (i) track the customer's location, (ii) create a session on identification of a customer, and (iii) close the created session when a customer absence criterion is fulfilled. The functions of the customer identification device and the sensor may be performed by a single unit. The customer absence criterion may comprise a time period during which the customer is not detected at the terminal.

Abstract: A Self Service Terminal (SST) has a fascia and a plurality of sensors, each sensor being arranged to detect a signal from a user token when said token is brought into proximity of said sensor. Each sensor is associated with a specific SST service, the SST being arranged to provide the associated service when said token in brought into the proximity of one or more of said sensors.

Abstract: A system for use in allowing a user to conduct one or more transactions at one or more touchpoints in a business facility includes an authentication component, a tracking component, and a control component. The authentication component is configured to authenticate the user as a person allowed to conduct the one or more transactions. The tracking component is configured to track the user's location within the facility as the user moves through the facility. The control component is configured (a) to receive authentication information from the authentication component, (b) to receive location information from the tracking component, (c) to use the location information to recognize that the user has moved into position to engage one of the touchpoints, and (d) to deliver a message to the touchpoint authorizing the touchpoint to engage in one or more transactions with the user.

Abstract: An operator-assisted transaction system for communicating with a portable terminal presented by a customer. The system has a wireless transceiver for communicating with the portable terminal. The system also has a transaction processor coupled to the wireless transceiver. The transaction processor establishes communications with the portable terminal, receives a pre-staged request block including a pre-staged transaction from the portable terminal, and parses the request block to ascertain a customer identification and transaction details. The system also has an operator display coupled to the transaction processor for presenting the customer identification and transaction details to an operator to allow the operator to fulfill the pre-staged transaction.

Abstract: A terminal, such as an automated teller machine, comprises: a customer identification device; a sensor for detecting presence of a customer at the terminal; and a controller coupled to the customer identification device and the sensor. The controller is programmed to (i) track the customer's location, (ii) create a session on identification of a customer, and (iii) close the created session when a customer absence criterion is fulfilled. The functions of the customer identification device and the sensor may be performed by a single unit. The customer absence criterion may comprise a time period during which the customer is not detected at the terminal.

Abstract: A self service terminal comprises a keyboard including a plurality of separate, individually operable keys having user engageable surfaces. Each key includes a display having an image thereon which is produced by electronic ink. The terminal further comprises a central processing unit (CPU) connected to the keyboard and arranged to control each display to control the image displayed by each respective display.

Abstract: A mounting clip is provided for enabling a snap fit attachment of an ACM fascia to an existing building fascia. The mounting clip includes at least one flexible arm integrally attached to a base portion so as to allow the flexible arm to move away from one of the fascia. At least one locking finger is integrally attached to the flexible arm by a hinge structure biasing the locking finger into snap fit attachment into a groove on one of the fascia.

Abstract: A self-service terminal (10) includes a non-contact interface (18, 20) for enabling a user to interact with the terminal without requiring physical contact with the terminal, a biometric sensor (14) for establishing the identity of the user by sensing a physical trait or characteristic of the user, and a processor (30) for controlling the terminal. The interface (18, 20) may utilize speech recognition and generation.

Abstract: A method of processing media such as banknotes deposited in a SST in which a malfunction has occurred during the deposit operation is described. If a malfunction (12) occurs, the SST requests the user to enter the amount deposited (16), which amount is logged (20) by the SST. A receipt is provided with this information as well as contact details and details of the reconciliation process. The SST then deactivates (22). The SST operator may then clear the malfunction (24), reconcile the final transaction in order to ratify the deposit, and reactivate the SST (32).

Abstract: A set of copy sheets deposited on a surface is delivered positively to an output by engaging the trail edge of the set with at least two hook-ended projections intended to overlie the top sheet. When the projections are driven in unison, as by a common belt, the hooks prevent the beam strength of the set lifting the trail edge of the set out of contact with the projections.