Patents by Inventor Michael R. Nettles
Michael R. Nettles has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10304020Abstract: Some embodiments of the invention provide systems and methods for deploying employees to roles in a restaurant. For example, some embodiments are directed to basing employee deployment decisions at least in part on a combination of quantitative data and qualitative assessments of performance by various employees in various roles. Qualitative assessments may, for example, relate to an employee's success in promoting customer satisfaction, or to the accuracy of quantitative data relating to a task or function.Type: GrantFiled: December 6, 2018Date of Patent: May 28, 2019Assignee: Panera, LLCInventors: Charles Jarvis Chapman, III, Michael R. Nettles
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Publication number: 20190108464Abstract: Some embodiments of the invention provide systems and methods for deploying employees to roles in a restaurant. For example, some embodiments are directed to basing employee deployment decisions at least in part on a combination of quantitative data and qualitative assessments of performance by various employees in various roles. Qualitative assessments may, for example, relate to an employee's success in promoting customer satisfaction, or to the accuracy of quantitative data relating to a task or function.Type: ApplicationFiled: December 6, 2018Publication date: April 11, 2019Applicant: Panera, LLCInventors: Charles Jarvis Chapman, III, Michael R. Nettles
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Publication number: 20190073613Abstract: Some embodiments of the invention provide systems and methods for deploying employees to roles in a restaurant. For example, some embodiments are directed to basing employee deployment decisions at least in part on a combination of quantitative data and qualitative assessments of performance by various employees in various roles. Qualitative assessments may, for example, relate to an employee's success in promoting customer satisfaction, or to the accuracy of quantitative data relating to a task or function.Type: ApplicationFiled: November 5, 2018Publication date: March 7, 2019Applicant: Panera, LLCInventors: Blaine E. Hurst, Michael R. Nettles, Bryan Wesley Griffith
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Patent number: 10163067Abstract: Some embodiments of the invention provide systems and methods for deploying employees to roles in a restaurant. For example, some embodiments are directed to basing employee deployment decisions at least in part on a combination of quantitative data and qualitative assessments of performance by various employees in various roles. Qualitative assessments may, for example, relate to an employee's success in promoting customer satisfaction, or to the accuracy of quantitative data relating to a task or function.Type: GrantFiled: June 19, 2018Date of Patent: December 25, 2018Assignee: Panera, LLCInventors: Blaine E. Hurst, Michael R. Nettles, Bryan Wesley Griffith
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Publication number: 20180365609Abstract: Some embodiments of the invention provide systems and methods for deploying employees to roles in a restaurant. For example, some embodiments are directed to basing employee deployment decisions at least in part on a combination of quantitative data and qualitative assessments of performance by various employees in various roles. Qualitative assessments may, for example, relate to an employee's success in promoting customer satisfaction, or to the accuracy of quantitative data relating to a task or function.Type: ApplicationFiled: June 19, 2018Publication date: December 20, 2018Applicant: Panera, LLCInventors: Blaine E. Hurst, Michael R. Nettles, Bryan Wesley Griffith
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Patent number: 10019686Abstract: Some embodiments of the invention are directed to systems and/or methods for analyzing the operations of a restaurant of other enterprise(s). Audio and/or video recordings of occurrences in the restaurant may be analyzed to generate a qualitative assessment of an employee's performance in a role in the restaurant during a particular time period. Quantitative data, such as may be generated by operational systems in the restaurant, may also provide an indicator of the employee's performance in the role during the same time period. An overall assessment of the employee's performance in the role during the time period may be based at least in part on the qualitative assessment and the quantitative data.Type: GrantFiled: June 28, 2016Date of Patent: July 10, 2018Assignee: Panera, LLCInventors: Blaine E. Hurst, Michael R. Nettles, Bryan Wesley Griffith
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Patent number: 9965734Abstract: Some embodiments of the invention provide systems and methods for analyzing the deployment of employees in a restaurant. For example, some embodiments are directed to determining whether an employee who has vacated his/her assigned station has acted appropriately in doing so, and if not, causing the employee to be redirected to his/her assigned station. Determining whether an employee acted appropriately in leaving his/her assigned station may involve analyzing video recordings of the restaurant at or around the time the employee left his/her station, operational data describing events occurring in the restaurant at or around the time the employee left his/her station, and/or other information, which may supply valuable context in determining whether or not the employee acted properly. If the employee acted improperly, he/she may be redirected to his/her assigned station, using automated, semi-automated and/or manual techniques.Type: GrantFiled: September 12, 2017Date of Patent: May 8, 2018Assignee: Panera, LLCInventors: Charles Jarvis Chapman, III, Michael R. Nettles
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Publication number: 20180060794Abstract: Some embodiments of the invention provide systems and methods for analyzing the deployment of employees in a restaurant. For example, some embodiments are directed to determining whether an employee who has vacated his/her assigned station has acted appropriately in doing so, and if not, causing the employee to be redirected to his/her assigned station. Determining whether an employee acted appropriately in leaving his/her assigned station may involve analyzing video recordings of the restaurant at or around the time the employee left his/her station, operational data describing events occurring in the restaurant at or around the time the employee left his/her station, and/or other information, which may supply valuable context in determining whether or not the employee acted properly. If the employee acted improperly, he/she may be redirected to his/her assigned station, using automated, semi-automated and/or manual techniques.Type: ApplicationFiled: September 12, 2017Publication date: March 1, 2018Applicant: Panera, LLCInventors: Charles Jarvis Chapman, III, Michael R. Nettles
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Patent number: 9798987Abstract: Some embodiments of the invention provide systems and methods for analyzing the deployment of employees in a restaurant. For example, some embodiments are directed to determining whether an employee who has vacated his/her assigned station has acted appropriately in doing so, and if not, causing the employee to be redirected to his/her assigned station. Determining whether an employee acted appropriately in leaving his/her assigned station may involve analyzing video recordings of the restaurant at o around the time the employee left his/her station, operational data describing events occurring in the restaurant at or around the time the employee left his/her station, and/or other information, which may supply valuable context in determining whether or not the employee acted properly. If the employee acted improperly, he/she may be redirected to his/her assigned station, using automated, semi-automated and/or manual techniques.Type: GrantFiled: June 28, 2016Date of Patent: October 24, 2017Assignee: Panera, LLCInventors: Charles Jarvis Chapman, Michael R. Nettles
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Publication number: 20160364661Abstract: Some embodiments of the invention are directed to systems and/or methods for analyzing the operations of a restaurant of other enterprise(s). Audio and/or video recordings of occurrences in the restaurant may be analyzed to generate a qualitative assessment of an employee's performance in a role in the restaurant during a particular time period. Quantitative data, such as may be generated by operational systems in the restaurant, may also provide an indicator of the employee's performance in the role during the same time period. An overall assessment of the employee's performance in the role during the time period may be based at least in part on the qualitative assessment and the quantitative data.Type: ApplicationFiled: June 28, 2016Publication date: December 15, 2016Applicant: Panera, LLCInventors: Blaine E. Hurst, Michael R. Nettles, Bryan Wesley Griffith
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Publication number: 20160364676Abstract: Some embodiments of the invention provide systems and methods for analyzing the deployment of employees in a restaurant. For example, some embodiments are directed to determining whether an employee who has vacated his/her assigned station has acted appropriately in doing so, and if not, causing the employee to be redirected to his/her assigned station. Determining whether an employee acted appropriately in leaving his/her assigned station may involve analyzing video recordings of the restaurant at or around the time the employee left his/her station, operational data describing events occurring in the restaurant at or around the time the employee left his/her station, and/or other information, which may supply valuable context in determining whether or not the employee acted properly. If the employee acted improperly, he/she may be redirected to his/her assigned station, using automated, semi-automated and/or manual techniques.Type: ApplicationFiled: June 28, 2016Publication date: December 15, 2016Applicant: Panera, LLCInventors: Charles Jarvis Chapman, Michael R. Nettles
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Publication number: 20160180477Abstract: Embodiments of the invention provide techniques for using operational data and/or video footage to identify and diagnose operational issues. In some embodiments, business metrics represented in data produced by a restaurant's operational systems are identified and stored, conditions which warrant attention are identified, and the metrics that may indicate potential causes for those conditions are identified. Video footage may be correlated with business metric data to assist in diagnosing and remediating issues.Type: ApplicationFiled: March 3, 2016Publication date: June 23, 2016Inventors: Blaine E. Hurst, Michael R. Nettles
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Patent number: 9336830Abstract: Embodiments of the invention provide techniques for using operational data and/or video footage to identify and diagnose operational issues. In some embodiments, business metrics represented in data produced by a restaurant's operational systems are identified and stored, conditions which warrant attention are identified, and the metrics that may indicate potential causes for those conditions are identified. Video footage may be correlated with business metric data to assist in diagnosing and remediating issues.Type: GrantFiled: December 28, 2015Date of Patent: May 10, 2016Assignee: Panera, LLCInventors: Blaine E. Hurst, Michael R. Nettles
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Publication number: 20160111132Abstract: Embodiments of the invention provide techniques for using operational data and/or video footage to identify and diagnose operational issues. In some embodiments, business metrics represented in data produced by a restaurant's operational systems are identified and stored, conditions which warrant attention are identified, and the metrics that may indicate potential causes for those conditions are identified. Video footage may be correlated with business metric data to assist in diagnosing and remediating issues.Type: ApplicationFiled: December 28, 2015Publication date: April 21, 2016Applicant: Panera, LLCInventors: Blaine E. Hurst, Michael R. Nettles
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Patent number: 9257150Abstract: Embodiments of the invention provide techniques for using operational data and/or video footage to identify and diagnose operational issues. In some embodiments, business metrics represented in data produced by a restaurant's operational systems are identified and stored, conditions which warrant attention are identified, and the metrics that may indicate potential causes for those conditions are identified. Video footage may be correlated with business metric data to assist in diagnosing and remediating issues.Type: GrantFiled: September 20, 2013Date of Patent: February 9, 2016Assignee: PANERA, LLCInventors: Blaine E. Hurst, Michael R. Nettles
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Publication number: 20150088594Abstract: Embodiments of the invention provide techniques for using operational data and/or video footage to identify and diagnose operational issues. In some embodiments, business metrics represented in data produced by a restaurant's operational systems are identified and stored, conditions which warrant attention are identified, and the metrics that may indicate potential causes for those conditions are identified. Video footage may be correlated with business metric data to assist in diagnosing and remediating issues.Type: ApplicationFiled: September 20, 2013Publication date: March 26, 2015Applicant: Pumpernickel Associates, LLCInventors: Blaine E. Hurst, Michael R. Nettles
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Publication number: 20150086179Abstract: Embodiments of the invention provide techniques for using operational data and/or video footage to identify and diagnose operational issues. In some embodiments, business metrics represented in data produced by a restaurant's operational systems are identified and stored, conditions which warrant attention are identified, and the metrics that may indicate potential causes for those conditions are identified. Video footage may be correlated with business metric data to assist in diagnosing and remediating issues.Type: ApplicationFiled: September 20, 2013Publication date: March 26, 2015Applicant: Pumpernickel Associates, LLCInventors: Blaine E. Hurst, Michael R. Nettles