Patents by Inventor Michael R. Tangeman
Michael R. Tangeman has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 8265245Abstract: A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call data, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage.Type: GrantFiled: July 10, 2006Date of Patent: September 11, 2012Assignee: Level 3 Communications, LLCInventors: Steven J. Hogan, Kristi T. Feltz, Douglas R. Murdock, Todd A. Goodman, David J. Vercande, Michael R. Tangeman, Eric M. Busch, Raghavan Kripakaran, Madhigubba G. Jayasimha, Keith E. Smith, Mark A. Austin, Dana Bruce Berry
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Publication number: 20040013253Abstract: A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call data, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage.Type: ApplicationFiled: July 11, 2003Publication date: January 22, 2004Inventors: Steven J. Hogan, Kristi T. Feltz, Douglas R. Murdock, Todd A. Goodman, David J. Vercande, Michael R. Tangeman, Eric M. Busch, Raghavan Kripakaran, Madhigubba G. Jayasimha, Keith E. Smith, Mark A. Austin, Dana Bruce Berry
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Patent number: 6643362Abstract: A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call data, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage.Type: GrantFiled: July 23, 2001Date of Patent: November 4, 2003Assignee: Global Crossing, Ltd.Inventors: Steven J. Hogan, Kristi T. Feltz, Douglas R. Murdock, Todd A. Goodman, David J. Vercande, Michael R. Tangeman, Eric M. Busch, Raghavan Kripakaran, Madhigubba G. Jayasimha, Keith E. Smith, Mark A. Austin, Dana Bruce Berry
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Publication number: 20020103899Abstract: A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call data, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage.Type: ApplicationFiled: July 23, 2001Publication date: August 1, 2002Inventors: Steven J. Hogan, Kristi T. Feltz, Douglas R. Murdock, Todd A. Goodman, David J. Vercande, Michael R. Tangeman, Eric M. Busch, Raghavan Kripakaran, Madihigubba G. Jayasimha, Keith E. Smith, Mark A. Austin, Dana Bruce Berry
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Patent number: 6279038Abstract: A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call data, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage.Type: GrantFiled: November 19, 1998Date of Patent: August 21, 2001Assignee: Global Crossing, North AmericaInventors: Steven J. Hogan, Kristi T. Feltz, Douglas R. Murdock, Todd A. Goodman, David J. Vercande, Michael R. Tangeman, Eric M. Busch, Raghavan Kripakaran, Madhigubba G. Jayasimha, Keith E. Smith, Mark A. Austin, Dana Bruce Berry
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Patent number: 6263372Abstract: A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call data, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage.Type: GrantFiled: July 7, 1998Date of Patent: July 17, 2001Assignee: Link USA Corp.Inventors: Steven J. Hogan, Kristi T. Feltz, Douglas R. Murdock, Todd A. Goodman, David J. Vercande, Michael R. Tangeman, Eric M. Busch, Raghavan Kripakaran, Madhigubba G. Jayasimha, Keith E. Smith, Mark A. Austin, Dana Bruce Berry
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Patent number: 6016343Abstract: A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call data, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage.Type: GrantFiled: August 20, 1996Date of Patent: January 18, 2000Assignee: Link USA CorporationInventors: Steven J. Hogan, Kristi T. Feltz, Douglas R. Murdock, Todd A. Goodman, David J. Vercande, Michael R. Tangeman, Eric M. Busch, Raghavan Kripakaran, Madhigubba G. Jayasimha, Keith E. Smith, Mark A. Austin, Dana Bruce Berry
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Patent number: 5873099Abstract: A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call data, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage.Type: GrantFiled: April 13, 1995Date of Patent: February 16, 1999Assignee: LinkUSA CorporationInventors: Steven J. Hogan, Kristi T. Feltz, Douglas R. Murdock, Todd A. Goodman, David J. Vercande, Michael R. Tangeman, Eric M. Busch, Raghavan Kripakaran, Madhigubba G. Jayasimha, Keith E. Smith, Mark A. Austin, Dana Bruce Berry
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Patent number: 5854833Abstract: A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call data, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage.Type: GrantFiled: June 6, 1995Date of Patent: December 29, 1998Assignee: LinkUSA CorporationInventors: Steven J. Hogan, Kristi T. Feltz, Douglas R. Murdock, David J. Vercande, Michael R. Tangeman
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Patent number: 5638430Abstract: A system and method for validating pieces of information associated with a telephone call. An operator console receives a call having one or more pieces of information that are to be validated. The operator console sends a validation request to a validation system. The validation system includes a database that stores instructions that define at least a part of a validation procedure corresponding to the validation request. The validation system returns a validation response to the operator console which subsequently indicates that the telephone call can be completed.Type: GrantFiled: June 7, 1995Date of Patent: June 10, 1997Assignee: LinkUSA CorporationInventors: Steven J. Hogan, Kristi T. Feltz, Douglas R. Murdock, David J. Vercande, Michael R. Tangeman, Eric M. Busch
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Patent number: 5590181Abstract: A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call dam, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage.Type: GrantFiled: October 15, 1993Date of Patent: December 31, 1996Assignee: Link USA CorporationInventors: Steven J. Hogan, Kristi T. Feltz, Douglas R. Murdock, Todd A. Goodman, David J. Vercande, Michael R. Tangeman, Eric M. Busch, Raghavan Kripakaran, Madhigubba G. Jayasimha, Keith E. Smith, Mark A. Austin, Dana B. Berry
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Patent number: 5586175Abstract: A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call data, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage.Type: GrantFiled: June 2, 1995Date of Patent: December 17, 1996Assignee: LinkUSA CorporationInventors: Steven J. Hogan, Kristi T. Feltz, Douglas R. Murdock, Todd A. Goodman, David J. Vercande, Michael R. Tangeman, Eric M. Busch, Raghavan Kripakaran, Madhigubba G. Jayasimha, Keith E. Smith, Mark A. Austin, Dana B. Berry