Abstract: Disclosed are systems and methods that enable secure authentication to a network and virtual environment setup. An end point computing device combines data input by a user with stored data to determine an IP address where login credentials can be transmitted for authentication. The end point device transmits system information to a provider front end computing device for authentication. In this manner, a user identity and the end point device can be authenticated without the need to store identifying information to the end point device or communicate with a provider's secure back end network. The provider devices determine permissions data that define the user's ability to interact with the provider's network. The provider front end device transmits settings data to the end point device that is used to connect to the provider's network and establish a virtual working environment.

Abstract: A customer contact management platform combining desktop and telephony virtualization with employee and client portals. The portals provide access to tools and information for users to provide support to enterprise clients. The platform includes a set of web-based employee, client, and work portals that allow employees of the service provider to access information, schedules, networks, telephony, applications, and tools so they can perform work for their clients.