Patents by Inventor Michael Rybachenko

Michael Rybachenko has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for scalable interaction prioritization
    Patent number: 9888123
    Abstract: A system and method include a processor and a memory. The memory stores instructions, which when executed by the processor, causes the processor to allocate interactions to a server based on a function of a criteria over time, where the server can only handle a determined number of interactions at a time.
    Type: Grant
    Filed: February 13, 2017
    Date of Patent: February 6, 2018
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Michael Rybachenko, Ivan Lysiuk
  • SYSTEM AND METHOD FOR SCALABLE INTERACTION PRIORITIZATION
    Publication number: 20170155770
    Abstract: A system and method include a processor and a memory. The memory stores instructions, which when executed by the processor, causes the processor to allocate interactions to a server based on a function of a criteria over time, where the server can only handle a determined number of interactions at a time.
    Type: Application
    Filed: February 13, 2017
    Publication date: June 1, 2017
    Inventors: Michael Rybachenko, Ivan Lysiuk
  • System and method for scalable interaction prioritization
    Patent number: 9571655
    Abstract: A system and method include a processor and a memory. The memory stores instructions, which when executed by the processor, causes the processor to allocate interactions to a server based on a function of a criteria over time, where the server can only handle a determined number of interactions at a time.
    Type: Grant
    Filed: July 31, 2014
    Date of Patent: February 14, 2017
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Michael Rybachenko, Ivan Lysiuk
  • SYSTEM AND METHOD FOR SCALABLE INTERACTION PRIORITIZATION
    Publication number: 20160036978
    Abstract: A system and method include a processor and a memory. The memory stores instructions, which when executed by the processor, causes the processor to allocate interactions to a server based on a function of a criteria over time, where the server can only handle a determined number of interactions at a time.
    Type: Application
    Filed: July 31, 2014
    Publication date: February 4, 2016
    Inventors: Michael Rybachenko, Ivan Lysiuk