Abstract: Systems and methods for calculating service market share, benchmarking service market share, and generating improvement guidance. The systems and methods facilitate analyzing and improving dealer service market share.

Abstract: The present technology relates to systems and methods for measuring, benchmarking, and improving dealer service retention effectiveness using a pairwise dealer comparison on shared customers.

Abstract: The present technology relates to systems and processes for evaluating and comparing dealers of products such as automobiles with consideration to objective measures of prior-sale and geography-based loyalty and/or conquest. The system is configured to determine one or more actionable sales-improvement objects for use in improving dealer performance in terms of prior-sale and geography-based loyalty, conquest, and/or first time buyer performance. The system is configured to transmit the performance-improvement object to a receiving device for use in improving sales-and-geographic loyalty, conquest, and/or first time buyer performance of a dealer.

Abstract: The present technology relates to systems and processes for evaluating and comparing dealers of products such as automobiles with consideration to objective measures of prior-sale and geography-based loyalty. The system is configured to determine on or more actionable sales-improvement objects for use in improving dealer performance in terms of prior-sale and geography-based loyalty. The system is configured to transmit the performance-improvement object to a receiving device for use in improving sales-and-geographic loyalty performance of the dealer.

Abstract: Systems and methods for measuring and benchmarking dealer service retention values, and generating improvement guidance. The method facilitates analyzing and improving dealer service retention. A method provides a more granular measure for actual service retention value focusing on key performance categories and provides a benchmarked service retention value that controls for environmental factors outside of the dealer's control. The method enhances efforts of dealers to improve their service retention through comparing the dealer's actual service retention value to the benchmarked service retention value, prioritizing the performance categories by an amount of room for improvement in service retention, quantifying impact of controllable factors on an optimized service retention value, and prioritizing controllable factors by amounts by which of the factors would most efficiently increase the optimized service retention value per dollar invested for each particular dealer.