Patents by Inventor Michael T. Callahan

Michael T. Callahan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Error troubleshooting using a correlated knowledge base
    Patent number: 9836346
    Abstract: Disclosed are various embodiments for an error troubleshooting application. Error data is obtained from a client device. A correlated knowledge base is referenced to determine if a solution is associated with the error data. If a solution is associated with the error data, a notification embodying the solution is communicated to the client device. If a solution is not associated with the error data, a notification indicating the solution is unknown is communicated to the client device.
    Type: Grant
    Filed: November 6, 2015
    Date of Patent: December 5, 2017
    Assignee: Amazon Technologies, Inc.
    Inventors: Jason D. Makuch, Calvin Y. Kuo, Michael T. Callahan, Zahur A. Peracha
  • ERROR TROUBLESHOOTING USING A CORRELATED KNOWLEDGE BASE
    Publication number: 20160117211
    Abstract: Disclosed are various embodiments for an error troubleshooting application. Error data is obtained from a client device. A correlated knowledge base is referenced to determine if a solution is associated with the error data. If a solution is associated with the error data, a notification embodying the solution is communicated to the client device. If a solution is not associated with the error data, a notification indicating the solution is unknown is communicated to the client device.
    Type: Application
    Filed: November 6, 2015
    Publication date: April 28, 2016
    Inventors: Jason D. Makuch, Calvin Y. Kuo, Michael T. Callahan, Zahur A. Peracha
  • Error troubleshooting using a correlated knowledge base
    Patent number: 9183072
    Abstract: Disclosed are various embodiments for an error troubleshooting application. Error data is obtained from a client device. A correlated knowledge base is referenced to determine if a solution is associated with the error data. If a solution is associated with the error data, a notification embodying the solution is communicated to the client device. If a solution is not associated with the error data, a notification indicating the solution is unknown is communicated to the client device.
    Type: Grant
    Filed: August 28, 2012
    Date of Patent: November 10, 2015
    Assignee: Amazon Technologies, Inc.
    Inventors: Jason D. Makuch, Calvin Y. Kuo, Michael T. Callahan, Zahur A. Peracha