Abstract: A network component management system includes a first network element and a second network element. The second network element is at a customer location and is configured to communicate with the first network element over a communication network. A computing device is configured to communicate with the first and second network elements over the communication network and includes a visibility tool configured to actively monitor the second network element and present a status of the second network element. The status of the second network element indicates whether the second network element is provisioned and able to communicate over the communication network. A method includes querying the network element, determining the status of the network element, presenting the status, and initiating a troubleshooting procedure if the network element is not provisioned or is unable to communicate over the communication network.

Abstract: A device detects DNS timeouts indicative of a connectivity problem, determines, after detection of the DNS timeouts, whether a reboot timer has expired prior to troubleshooting the connectivity problem, and reboots the device and collect error logs when the reboot timer has expired. The device determines whether the rebooting of the device has corrected the connectivity problem, and provides a request to perform a reset of the device when the rebooting of the device fails to correct the connectivity problem. The device receives, based on the request, an instruction to perform the reset of the device, resets the device based on the instruction, and determines whether the resetting of the device has corrected the connectivity problem. The device sends the error logs to the log server when either the rebooting of the resetting of the device corrects the connectivity problem.

Abstract: A streaming device may broadcast multimedia content, such as television signals, to electronic devices in a customer premises. The device may include a tuner to receive a signal, corresponding to a number of television channels, and to extract a second signal corresponding to a selected channel. The device may include a media processor to transcode the extracted signal to a second encoded format. The device may further authenticate a destination device as a destination device that is authorized to receive at least some of the television channels, and receive, from the destination device, channel selection information that identifies the selected channel. The device may further include a communication interface to transmit the signal, in the second encoded format, to the destination device.

Abstract: A router is configured to receive a message from a server device, store information about the server device based on the message, and receive a request from a client device. The request includes an address associated with the server device. The local router is further configured to map the address to the information and transmitting a response to the client device. The response indicates the mapping of the address to the information. The local router, the server device, and the client device are within a single local area network (LAN). The information allows the client device to detect a presence of the server device without the request being transmitted external to the LAN.

Abstract: A network component management system includes a first network element and a second network element. The second network element is at a customer location and is configured to communicate with the first network element over a communication network. A computing device is configured to communicate with the first and second network elements over the communication network and includes a visibility tool configured to actively monitor the second network element and present a status of the second network element. The status of the second network element indicates whether the second network element is provisioned and able to communicate over the communication network. A method includes querying the network element, determining the status of the network element, presenting the status, and initiating a troubleshooting procedure if the network element is not provisioned or is unable to communicate over the communication network.