Patents by Inventor Michael Teitelman

Michael Teitelman has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for real-time customized agent training
    Patent number: 9401990
    Abstract: A system, device and method is provided for handling customer-agent interactions. An unsuccessful interaction may be detected between a customer and a first agent unable to resolve a problem. A successful interaction may be detected between the customer and a second agent that resolves the problem. The first agent may be sent a report summarizing the successful interaction by the second agent.
    Type: Grant
    Filed: October 30, 2013
    Date of Patent: July 26, 2016
    Assignee: NICE-SYSTEMS LTD.
    Inventors: Michael Teitelman, Leon Portman
  • SYSTEM AND METHOD FOR REAL-TIME CUSTOMIZED AGENT TRAINING
    Publication number: 20140050309
    Abstract: A system, device and method is provided for handling customer-agent interactions. An unsuccessful interaction may be detected between a customer and a first agent unable to resolve a problem. A successful interaction may be detected between the customer and a second agent that resolves the problem. The first agent may be sent a report summarizing the successful interaction by the second agent.
    Type: Application
    Filed: October 30, 2013
    Publication date: February 20, 2014
    Applicant: NICE SYSTEMS LTD.
    Inventors: Michael TEITELMAN, Leon PORTMAN
  • System and method for real-time customized agent training
    Patent number: 8600034
    Abstract: A system, device and method is provided for handling customer-agent interactions. An unsuccessful interaction may be detected between a customer and a first agent unable to resolve a problem. A successful interaction may be detected between the customer and a second agent that resolves the problem. The first agent may be sent a report summarizing the successful interaction by the second agent.
    Type: Grant
    Filed: November 22, 2011
    Date of Patent: December 3, 2013
    Assignee: Nice-Systems Ltd.
    Inventors: Michael Teitelman, Leon Portman
  • SYSTEM AND METHOD FOR REAL-TIME CUSTOMIZED AGENT TRAINING
    Publication number: 20130129071
    Abstract: A system, device and method is provided for handling customer-agent interactions. An unsuccessful interaction may be detected between a customer and a first agent unable to resolve a problem. A successful interaction may be detected between the customer and a second agent that resolves the problem. The first agent may be sent a report summarizing the successful interaction by the second agent.
    Type: Application
    Filed: November 22, 2011
    Publication date: May 23, 2013
    Inventors: Michael Teitelman, Leon Portman