Patents by Inventor Michael Thomas Coon

Michael Thomas Coon has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for providing diagnostic services
    Patent number: 9361637
    Abstract: A request to diagnose a problem with an appliance is provided to a diagnostic system whereupon the diagnostic system functions to interpret the information indicative of the problem with the appliance to thereby normalize the information indicative of the problem with the appliance. The normalized information indicative of the problem with the appliance is then used to select from a knowledge base in which is maintained a plurality of solutions each having associated tags that function to identify concepts and values in a domain model a set of possible solutions for the problem with the appliance. As necessary, information within the set of possible solutions for the problem with the appliance is used to dynamically generate additional questions to thereby obtain further information indicative of the problem with the appliance.
    Type: Grant
    Filed: March 5, 2010
    Date of Patent: June 7, 2016
    Assignee: SEARS BRANDS, L.L.C.
    Inventors: Michael Thomas Coon, Randy L. Menefee, David Newman Hutchinson, Timothy Ray Adkisson, Michael J. Kozlowski
  • SYSTEM AND METHOD FOR PROVIDING DIAGNOSTIC SERVICES
    Publication number: 20110218957
    Abstract: A request to diagnose a problem with an appliance is provided to a diagnostic system whereupon the diagnostic system functions to interpret the information indicative of the problem with the appliance to thereby normalize the information indicative of the problem with the appliance. The normalized information indicative of the problem with the appliance is then used to select from a knowledge base in which is maintained a plurality of solutions each having associated tags that function to identify concepts and values in a domain model a set of possible solutions for the problem with the appliance. As necessary, information within the set of possible solutions for the problem with the appliance is used to dynamically generate additional questions to thereby obtain further information indicative of the problem with the appliance.
    Type: Application
    Filed: March 5, 2010
    Publication date: September 8, 2011
    Applicant: Sears Brands, LLC
    Inventors: Michael Thomas Coon, Randy L. Menefee, David Newman Hutchinson, Timothy Ray Adkisson, Michael J. Kozlowski