Patents by Inventor Michael Zeoli

Michael Zeoli has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for automatic scheduling of a workforce
    Patent number: 11699112
    Abstract: Systems and methods are disclosed for scheduling a workforce. In one embodiment, the method comprises receiving a shift activity template; receiving an association between the shift activity template and at least one worker; and scheduling a plurality of schedulable objects. The scheduling is performed in accordance with a workload forecast and schedule constraints. Each of the schedulable objects is based on the shift activity template. The shift activity template describes a worker activity performed during a shift. The template has range of start times and a variable length for the activity. The activity is associated with a queue.
    Type: Grant
    Filed: June 14, 2022
    Date of Patent: July 11, 2023
    Assignee: Verint Americas Inc.
    Inventors: Jason Fama, Michael Zeoli, Edward Hamilton
  • SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
    Publication number: 20220309421
    Abstract: Systems and methods are disclosed for scheduling a workforce. In one embodiment, the method comprises receiving a shift activity template; receiving an association between the shift activity template and at least one worker; and scheduling a plurality of schedulable objects. The scheduling is performed in accordance with a workload forecast and schedule constraints. Each of the schedulable objects is based on the shift activity template. The shift activity template describes a worker activity performed during a shift. The template has range of start times and a variable length for the activity. The activity is associated with a queue.
    Type: Application
    Filed: June 14, 2022
    Publication date: September 29, 2022
    Applicant: Verint Americas Inc.
    Inventors: Jason Fama, Michael Zeoli, Edward Hamilton
  • Systems and methods for automatic scheduling of a workforce
    Patent number: 11367026
    Abstract: Systems and methods are disclosed for scheduling a workforce. In one embodiment, the method comprises receiving a shift activity template; receiving an association between the shift activity template and at least one worker; and scheduling a plurality of schedulable objects. The scheduling is performed in accordance with a workload forecast and schedule constraints. Each of the schedulable objects is based on the shift activity template. The shift activity template describes a worker activity performed during a shift. The template has range of start times and a variable length for the activity. The activity is associated with a queue.
    Type: Grant
    Filed: October 29, 2018
    Date of Patent: June 21, 2022
    Assignee: Verint Americas Inc.
    Inventors: Jason Fama, Michael Zeoli, Edward Hamilton
  • SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
    Publication number: 20210398040
    Abstract: Systems and methods are disclosed for scheduling a workforce. In one embodiment, the method comprises receiving a shift activity template; receiving an association between the shift activity template and at least one worker; and scheduling a plurality of schedulable objects. The scheduling is performed in accordance with a workload forecast and schedule constraints. Each of the schedulable objects is based on the shift activity template. The shift activity template describes a worker activity performed during a shift. The template has range of start times and a variable length for the activity. The activity is associated with a queue.
    Type: Application
    Filed: October 29, 2018
    Publication date: December 23, 2021
    Inventors: Jason Fama, Michael Zeoli, Edward Hamilton
  • SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
    Publication number: 20190130329
    Abstract: Systems and methods are disclosed for scheduling a workforce. In one embodiment, the method comprises receiving a shift activity template; receiving an association between the shift activity template and at least one worker; and scheduling a plurality of schedulable objects. The scheduling is performed in accordance with a workload forecast and schedule constraints. Each of the schedulable objects is based on the shift activity template. The shift activity template describes a worker activity performed during a shift. The template has range of start times and a variable length for the activity. The activity is associated with a queue.
    Type: Application
    Filed: October 29, 2018
    Publication date: May 2, 2019
    Inventors: Jason Fama, Michael Zeoli
  • Systems and methods for automatic scheduling of a workforce
    Patent number: 10115065
    Abstract: Systems and methods are disclosed for scheduling a workforce. In one embodiment, the method comprises receiving a shift activity template; receiving an association between the shift activity template and at least one worker; and scheduling a plurality of schedulable objects. The scheduling is performed in accordance with a workload forecast and schedule constraints. Each of the schedulable objects is based on the shift activity template. The shift activity template describes a worker activity performed during a shift. The template has range of start times and a variable length for the activity. The activity is associated with a queue.
    Type: Grant
    Filed: November 1, 2010
    Date of Patent: October 30, 2018
    Assignee: VERINT AMERICAS INC.
    Inventors: Jason Fama, Michael Zeoli, Edward Hamilton