Abstract: A device, system and method for selecting calls for forwarding to a communication device is provided. An automated call-answering device answers a plurality of calls associated with an incident. The device assigns, to the plurality of calls, questions associated with the incident, each of the questions assigned to at least two of the plurality of calls. The device asks the questions on the plurality of calls, as assigned. The device receives answers to the questions. The device selects a call to be forwarded to a communication device operated by a human user, the call selected from a group of the plurality of calls where one or more consistent answers were received in response to a given question, the call further selected based on voice attributes of callers in the group of the plurality of calls. The device forwards, to the communication device, the call as selected.

Abstract: A device, system and method for selecting calls for forwarding to a communication device is provided. An automated call-answering device answers a plurality of calls associated with an incident. The device assigns, to the plurality of calls, questions associated with the incident, each of the questions assigned to at least two of the plurality of calls. The device asks the questions on the plurality of calls, as assigned. The device receives answers to the questions. The device selects a call to be forwarded to a communication device operated by a human user, the call selected from a group of the plurality of calls where one or more consistent answers were received in response to a given question, the call further selected based on voice attributes of callers in the group of the plurality of calls. The device forwards, to the communication device, the call as selected.

Abstract: A device, system and method for transporting occupants of vehicles to a location for assistance is provided. A controller receives, via a communications unit, from a vehicle, a request to assist at least one occupant of the vehicle. The controller determines, from map data accessible by the controller, a combination of a meeting place and a corresponding rescue vehicle, selected from a plurality of rescue vehicles, which minimizes a total travel time of the vehicle from a current location to the meeting place, and the corresponding rescue vehicle from the meeting place to a location for assisting the at least one occupant. The controller transmits, using the communications unit, to each of the vehicle and the corresponding rescue vehicle, respective navigation instructions to the meeting place.