Abstract: Support queries are automatically provided. An error is identified during execution of an application. A support query for the error is produced using the source code for the application with the support query including context information for the error. The support query is displayed to a user.

Abstract: Processing user queries using a bot program by executing a bot program, wherein executing the bot program further comprises: processing output data of an application program; detecting status messages in the output data; generating bot queries related to the status messages; providing the bot queries to a user, in response to the providing of the bot queries to the user, receiving a user query from the user, wherein the user query is based at least in part on the bot queries, determining one or more solutions to the user query using a knowledge base, and applying a selected solution of the solutions.

Abstract: Technology for logging application usage based on monitoring of read or change operations on database elements and then using the information from log data to determine application usage states (for example, active, inactive) in time.

Abstract: Processing user queries using a bot program by executing a bot program, wherein executing the bot program further comprises: processing output data of an application program; detecting status messages in the output data; generating bot queries related to the status messages; providing the bot queries to a user, in response to the providing of the bot queries to the user, receiving a user query from the user, wherein the user query is based at least in part on the bot queries, determining one or more solutions to the user query using a knowledge base, and applying a selected solution of the solutions.

Abstract: Aspects of the present invention disclose a method, computer program product, and system for determining a response to a query from a user. The method includes one or more processors receiving a query associated with a software product. The query includes an indication of an error. The method further includes one or more processors determining whether a response to the query is available in an accessible knowledge base. In response to determining that a response to the query is not available, the method further includes one or more processors identifying content in program code of the software product that corresponds to the indicated error of the received query. The method further includes one or more processors determining a response to the query based on the identified content in the program code. The determined response to the query includes diagnostic information corresponding to the indicated error.

Abstract: Support queries are automatically provided. An error is identified during execution of an application. A support query for the error is produced using the source code for the application with the support query including context information for the error. The support query is displayed to a user.

Abstract: Technology for logging application usage based on monitoring of read or change operations on database elements and then using the information from log data to determine application usage states (for example, active, inactive) in time.

Abstract: Provided are techniques for collecting capacity data of virtual machines by leveraging agent data. A list of one or more virtual machines for which capacity data is to be retrieved is obtain from an asset server, where the one or more virtual machines are identified using a licensing measurement. Infrastructure data and hypervisor data are obtained from an infrastructure server. For each of the one or more virtual machines, the infrastructure data and the hypervisor data are used to request, from a capacity scanner on each of the one or more virtual machines, capacity data for that virtual machine. The capacity data for each of the one or more virtual machines is sent to the asset server, and the asset server performs load balancing of software that is to be executed on the one or more virtual machines using the capacity data.