Patents by Inventor Michel Abou Samah
Michel Abou Samah has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20230359469Abstract: A system could include persistent storage containing application components. A plurality of software applications could be installed on the system. The software applications could be respectively associated context records that include references to application components that provide some behavior or data for the software applications. The system could also include processors configured to perform operations. The operations could include receiving a request to generate a topology map for a software application and identifying, based on a context record for the software application, a subset of application components that provide some behavior or data for the software application. The operations could further include determining relationship types between pairs of application components and generating a topology map for the software application.Type: ApplicationFiled: July 14, 2023Publication date: November 9, 2023Inventors: Jacob Burman, Michel Abou Samah, Kylin Follenweider, Sharon Elizabeth Carmichael Ehlert
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Patent number: 11748115Abstract: A system could include persistent storage containing application components. A plurality of software applications could be installed on the system. The software applications could be respectively associated context records that include references to application components that provide some behavior or data for the software applications. The system could also include processors configured to perform operations. The operations could include receiving a request to generate a topology map for a software application and identifying, based on a context record for the software application, a subset of application components that provide some behavior or data for the software application. The operations could further include determining relationship types between pairs of application components and generating a topology map for the software application.Type: GrantFiled: July 21, 2020Date of Patent: September 5, 2023Assignee: ServiceNow, Inc.Inventors: Jacob Burman, Michel Abou Samah, Kylin Follenweider, Sharon Elizabeth Carmichael Ehlert
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Patent number: 11295260Abstract: A first workflow item grouping container and a second workflow item grouping container are a part of a collection of workflow item grouping containers organizing an end-to-end multi-process workflow solution. An identification and execution condition of the first workflow item grouping container and an identification and execution condition of the second workflow item grouping container are received. A specification of one or more workflow items belonging to the first workflow item grouping container and a specification of one or more workflow items belonging to the second workflow item grouping container are received. Each of the one or more workflow items belonging to the first and second workflow item grouping containers has an individually configurable execution condition and corresponds to a different individual activity of the end-to-end multi-process workflow solution.Type: GrantFiled: July 22, 2020Date of Patent: April 5, 2022Assignee: ServiceNow, Inc.Inventors: Jacob Burman, Craig Brian Santa Ruiz, Harry Thomas Nelson, Derek Gregory Stainer, Nikhil Dvivedi, Russell Sarbora, Juell Chase Solaegui, Reynaldo Hernandez, Alberto Alvarado Jimenez, Michel Abou Samah
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Patent number: 11288611Abstract: A user modifiable user interface representation of a first workflow item grouping container and a second workflow item grouping container are provided. The first and second item grouping containers are part of a collection of workflow item grouping containers organizing a design of an end-to-end multi-process workflow solution. An interactive user interface representation of a first workflow item belonging to the first workflow item grouping container and a second workflow item belonging to the second workflow item grouping container are provided. The first and second workflow items correspond to different individual activities of the end-to-end multi-process workflow solution. A user is able to interact with the interactive user interface representation of the first workflow item to modify a workflow property of the first workflow item and to interact with the interactive user interface representation of the second workflow item to modify a workflow property of the second workflow item.Type: GrantFiled: July 22, 2020Date of Patent: March 29, 2022Assignee: ServiceNow, Inc.Inventors: Jacob Burman, Craig Brian Santa Ruiz, Harry Thomas Nelson, Derek Gregory Stainer, Nikhil Dvivedi, Russell Sarbora, Juell Chase Solaegui, Reynaldo Hernandez, Alberto Alvarado Jimenez, Michel Abou Samah
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Publication number: 20220027169Abstract: A system could include persistent storage containing application components. A plurality of software applications could be installed on the system. The software applications could be respectively associated context records that include references to application components that provide some behavior or data for the software applications. The system could also include processors configured to perform operations. The operations could include receiving a request to generate a topology map for a software application and identifying, based on a context record for the software application, a subset of application components that provide some behavior or data for the software application. The operations could further include determining relationship types between pairs of application components and generating a topology map for the software application.Type: ApplicationFiled: July 21, 2020Publication date: January 27, 2022Inventors: Jacob Burman, Michel Abou Samah, Kylin Follenweider, Sharon Elizabeth Carmichael Ehlert
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Publication number: 20220027806Abstract: A first workflow item grouping container and a second workflow item grouping container are a part of a collection of workflow item grouping containers organizing an end-to-end multi-process workflow solution. An identification and execution condition of the first workflow item grouping container and an identification and execution condition of the second workflow item grouping container are received. A specification of one or more workflow items belonging to the first workflow item grouping container and a specification of one or more workflow items belonging to the second workflow item grouping container are received. Each of the one or more workflow items belonging to the first and second workflow item grouping containers has an individually configurable execution condition and corresponds to a different individual activity of the end-to-end multi-process workflow solution.Type: ApplicationFiled: July 22, 2020Publication date: January 27, 2022Inventors: Jacob Burman, Craig Brian Santa Ruiz, Harry Thomas Nelson, Derek Gregory Stainer, Nikhil Dvivedi, Russell Sarbora, Juell Chase Solaegui, Reynaldo Hernandez, Alberto Alvarado Jimenez, Michel Abou Samah
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Publication number: 20220027807Abstract: A user modifiable user interface representation of a first workflow item grouping container and a second workflow item grouping container are provided. The first and second item grouping containers are part of a collection of workflow item grouping containers organizing a design of an end-to-end multi-process workflow solution. An interactive user interface representation of a first workflow item belonging to the first workflow item grouping container and a second workflow item belonging to the second workflow item grouping container are provided. The first and second workflow items correspond to different individual activities of the end-to-end multi-process workflow solution. A user is able to interact with the interactive user interface representation of the first workflow item to modify a workflow property of the first workflow item and to interact with the interactive user interface representation of the second workflow item to modify a workflow property of the second workflow item.Type: ApplicationFiled: July 22, 2020Publication date: January 27, 2022Inventors: Jacob Burman, Craig Brian Santa Ruiz, Harry Thomas Nelson, Derek Gregory Stainer, Nikhil Dvivedi, Russell Sarbora, Juell Chase Solaegui, Reynaldo Hernandez, Alberto Alvarado Jimenez, Michel Abou Samah
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Patent number: 10862905Abstract: Providing are incident response techniques useful for personas with a variety of experience levels are described. The incident response techniques include a graphical user interface (GUI) for providing a variety of different views for different personas. The graphical user interface may provide a landing page for providing a queue of risk-score prioritized incidents, an incident playbook for providing default or customizable instructions for resolving a particular incident to lesser-experienced personas, an explore container for facilitating efficient navigation of data associated with a particular incident by more-experienced personas, and an activity stream container for providing an overview of activities that have been performed with regard to a particular incident to more-experienced or supervising personas. The explore container may also be integrated with tools for performing actions with the data without leaving the graphical user interface.Type: GrantFiled: February 27, 2018Date of Patent: December 8, 2020Assignee: ServiceNow, Inc.Inventors: Kurt Joseph Zettel, II, Scott Alan Lewis, James Erbes, Richard Reybok, Harold Byun, Ryan Currier, Michel Abou Samah, Sachin Nayak, Patrice Tollenaere, Zhe Wang
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Publication number: 20190268354Abstract: Providing are incident response techniques useful for personas with a variety of experience levels are described. The incident response techniques include a graphical user interface (GUI) for providing a variety of different views for different personas. The graphical user interface may provide a landing page for providing a queue of risk-score prioritized incidents, an incident playbook for providing default or customizable instructions for resolving a particular incident to lesser-experienced personas, an explore container for facilitating efficient navigation of data associated with a particular incident by more-experienced personas, and an activity stream container for providing an overview of activities that have been performed with regard to a particular incident to more-experienced or supervising personas. The explore container may also be integrated with tools for performing actions with the data without leaving the graphical user interface.Type: ApplicationFiled: February 27, 2018Publication date: August 29, 2019Inventors: Kurt Joseph Zettel, II, Scott Alan Lewis, James Erbes, Richard Reybok, Harold Byun, Ryan Currier, Michel Abou Samah, Sachin Nayak, Patrice Tollenaere, Zhe Wang