Patents by Inventor Michelle Serry

Michelle Serry has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Member activity across channels
    Patent number: 12132856
    Abstract: A computing system of an organization receives data through multiple channels of communication; a programmatic interface for each of the different channel infrastructures may be called to convert data about a user's contact with the system. Contact records for contain data such as a user ID and a channel identifier. An operational database may receive the converted contact records from the devices or software. A transaction application may perform various tasks resulting in the generation of transaction data. A transaction record containing the transaction data may be generated in a message queue or operational database. The interface for the communication channel may convert the transaction data in a message queue, after the transaction data is detected by a listening application that monitors the message queue and logs new transaction data to the operational database.
    Type: Grant
    Filed: November 2, 2021
    Date of Patent: October 29, 2024
    Assignee: United Services Automobile Association
    Inventors: Keith Wilson, Michelle Serry, Larry Clark
  • Member activity across channels
    Patent number: 11172071
    Abstract: A computing system of an organization receives data through multiple channels of communication; a programmatic interface for each of the different channel infrastructures may be called to convert data about a user's contact with the system. Contact records for contain data such as a user ID and a channel identifier. An operational database may receive the converted contact records from the devices or software. A transaction application may perform various tasks resulting in the generation of transaction data. A transaction record containing the transaction data may be generated in a message queue or operational database. The interface for the communication channel may convert the transaction data in a message queue, after the transaction data is detected by a listening application that monitors the message queue and logs new transaction data to the operational database.
    Type: Grant
    Filed: August 30, 2019
    Date of Patent: November 9, 2021
    Assignee: United Services Automobile Association
    Inventors: Keith Wilson, Michelle Serry, Larry Clark
  • Member activity across channels
    Patent number: 10430439
    Abstract: A computing system of an organization receives data through multiple channels of communication; a programmatic interface for each of the different channel infrastructures may be called to convert data about a member's contact with the system. Contact records for contain data such as a member ID and a channel identifier. An operational database may receive the converted contact records from the devices or software. A transaction application may perform various tasks resulting in the generation of transaction data. A transaction record containing the transaction data may be generated in a message queue or operational database. The interface for the communication channel may convert the transaction data in a message queue, after the transaction data is detected by a listening application that monitors the message queue and logs new transaction data to the operational database.
    Type: Grant
    Filed: April 13, 2015
    Date of Patent: October 1, 2019
    Assignee: United Services Automobile Association (USAA)
    Inventors: Keith Wilson, Michelle Serry, Larry W. Clark