Patents by Inventor Miguel ANDINA SILVA

Miguel ANDINA SILVA has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for automated pattern detection in service tickets
    Patent number: 11568344
    Abstract: Systems and methods pattern detection in service tickets are disclosed. According to one embodiment, an analytics computer application may: (1) determine a service ticket threshold for an Information Technology (IT) resource; (2) receive a plurality of service tickets for the IT resource; (3) pre-process text of the plurality of service tickets; (4) identify keyword patterns in the pre-processed text of the plurality of service tickets; (5) group the plurality of service tickets into subsets of service tickets based on the keyword patterns; (6) determine that a number of service tickets in one of the subsets of service tickets exceeds the service ticket threshold; (7) identify an IT component associated with the subset of service tickets; (8) identify users affected by the IT component; and (9) notify the users affected by the IT component of an issue with the IT component.
    Type: Grant
    Filed: July 14, 2021
    Date of Patent: January 31, 2023
    Assignee: JPMORGAN CHASE BANK, N.A.
    Inventors: Miguel Andina Silva, Alejandro David Lago, Agustin Vidal Guitar, Carl Bartlett
  • SYSTEMS AND METHODS FOR AUTOMATED PATTERN DETECTION IN SERVICE TICKETS
    Publication number: 20220019954
    Abstract: Systems and methods pattern detection in service tickets are disclosed. According to one embodiment, an analytics computer application may: (1) determine a service ticket threshold for an Information Technology (IT) resource; (2) receive a plurality of service tickets for the IT resource; (3) pre-process text of the plurality of service tickets; (4) identify keyword patterns in the pre-processed text of the plurality of service tickets; (5) group the plurality of service tickets into subsets of service tickets based on the keyword patterns; (6) determine that a number of service tickets in one of the subsets of service tickets exceeds the service ticket threshold; (7) identify an IT component associated with the subset of service tickets; (8) identify users affected by the IT component; and (9) notify the users affected by the IT component of an issue with the IT component.
    Type: Application
    Filed: July 14, 2021
    Publication date: January 20, 2022
    Inventors: Miguel ANDINA SILVA, Alejandro David LAGO, Agustin Vidal GUITAR, Carl BARTLETT