Patents by Inventor Mike Hibbard
Mike Hibbard has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20220355694Abstract: A controller of an electric vehicle is disclosed. The controller includes: a BMS LV module configured to manage a low voltage battery; a BMS HV module configured to manage a high voltage battery; a DC-DC module configured to control a plurality of DC-DC FETs; and an ampSwitch module configured to detect a short on a bus and switch to an open state, and further configured to command the DC-DC module or an alternator to match the low battery's voltage and switch to a closed state when voltage returns to normal.Type: ApplicationFiled: July 26, 2022Publication date: November 10, 2022Inventors: Anil Paryani, Mike Hibbard, Vardan Markosyan, Jana Fernando, Jacob Swanson, Warren Chan, Joel Karlsson, Edward Casilio
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Patent number: 11458856Abstract: A controller of an electric vehicle is disclosed. The controller includes: a BMS LV module configured to manage a low voltage battery; a BMS HV module configured to manage a high voltage battery; a DC-DC module configured to control a plurality of DC-DC FETs; and an ampSwitch module configured to detect a short on a bus and switch to an open state, and further configured to command the DC-DC module or an alternator to match the low battery's voltage and switch to a closed state when voltage returns to normal.Type: GrantFiled: March 9, 2020Date of Patent: October 4, 2022Assignee: Auto Motive Power, Inc.Inventors: Anil Paryani, Mike Hibbard, Vardan Markosyan, Jana Fernando, Jacob Swanson, Warren Chan, Joel Karlsson, Edward Casilio
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Publication number: 20200282853Abstract: A controller of an electric vehicle is disclosed. The controller includes: a BMS LV module configured to manage a low voltage battery; a BMS HV module configured to manage a high voltage battery; a DC-DC module configured to control a plurality of DC-DC FETs; and an ampSwitch module configured to detect a short on a bus and switch to an open state, and further configured to command the DC-DC module or an alternator to match the low battery's voltage and switch to a closed state when voltage returns to normal.Type: ApplicationFiled: March 9, 2020Publication date: September 10, 2020Inventors: Anil Paryani, Mike Hibbard, Vardan Markosyan, Jana Fernando, Jacob Swanson, Warren Chan, Joel Karlsson, Edward Casilio
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Patent number: 10506101Abstract: An apparatus includes a user interface module configured to receive user information associated with a user. The apparatus also includes a classification module configured to apply a classifier defined within a classification tree to the user information, and to calculate a classification score representing an estimated likelihood that the user is associated with at least one user type. The classification module is also configured to classify the user to an identified user type based on the classification score. The apparatus also includes a database configured to store at least one of user account information associated with the user, historical information associated with the user, or historical information associated with a group of users including the user. The apparatus also includes an interface generation module configured to generate a signal based on the information in the database, the signal specifying a user interface to be presented to the user.Type: GrantFiled: July 29, 2016Date of Patent: December 10, 2019Assignee: Verint Americas Inc.Inventors: James J. Dellostritto, Randal E. Holl, Joshua Gray, Mike Hibbard
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Patent number: 10015263Abstract: A method includes receiving at a host device a first communication associated with a transaction from at least one electronic device included in a set of electronic devices. The host device includes at least a memory, a processor, and a database. The first communication received at a first time and via a first communication mode. The method includes sending a response to the first communication at a second time after the first time and independent of the first time. The host devices receives a second communication associated with the transaction from the at least one electronic device at a third time. The first communication, the response to the first communication, and the second communication are displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.Type: GrantFiled: September 25, 2015Date of Patent: July 3, 2018Assignee: VERINT AMERICAS INC.Inventors: Paul Logan, Mike Hibbard, Joshua Gray, Vete Clements
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Publication number: 20170085707Abstract: An apparatus includes a user interface module configured to receive user information associated with a user. The apparatus also includes a classification module configured to apply a classifier defined within a classification tree to the user information, and to calculate a classification score representing an estimated likelihood that the user is associated with at least one user type. The classification module is also configured to classify the user to an identified user type based on the classification score. The apparatus also includes a database configured to store at least one of user account information associated with the user, historical information associated with the user, or historical information associated with a group of users including the user. The apparatus also includes an interface generation module configured to generate a signal based on the information in the database, the signal specifying a user interface to be presented to the user.Type: ApplicationFiled: July 29, 2016Publication date: March 23, 2017Applicant: Contact Solutions, LLCInventors: James J. DELLOSTRITTO, Randal E. HOLL, Joshua GRAY, Mike HIBBARD
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Publication number: 20160226978Abstract: A method includes receiving at a host device a first communication associated with a transaction from at least one electronic device included in a set of electronic devices. The host device includes at least a memory, a processor, and a database. The first communication received at a first time and via a first communication mode. The method includes sending a response to the first communication at a second time after the first time and independent of the first time. The host devices receives a second communication associated with the transaction from the at least one electronic device at a third time. The first communication, the response to the first communication, and the second communication are displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.Type: ApplicationFiled: September 25, 2015Publication date: August 4, 2016Applicant: CONTACT SOLUTIONS LLCInventors: Paul LOGAN, Mike HIBBARD, Joshua GRAY, Vete CLEMENTS
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Publication number: 20160036869Abstract: A system and method for asynchronous conversation routing and tracing that allows a client and agent to connect and reconnect to one another over a discontinuous engagement. The system and method facilitate this by allowing multiple methods of communication between the client and agent, including live communications and out-of-band communications. All communications between a client and agent are tied to a client case accessible by the agent, and the client case can include context and environmental data to further assist the agent or to route a customer service call to an appropriate agent. At any time, the client or agent can send out-of-band messages to one another to advance the customer service process, or the client or agent can seek to re-establish live communication with each other. This provides the client with a consistent point of contact not easily supportable with phone based call centers where support is single-threaded.Type: ApplicationFiled: August 6, 2015Publication date: February 4, 2016Inventors: Paul Logan, Mike Hibbard, Joshua Gray, Vete Clements, Jim DelloStritto
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Patent number: 9218410Abstract: An apparatus includes a user interface module configured to receive user information associated with a user. The apparatus also includes a classification module configured to apply a classifier defined within a classification tree to the user information, and to calculate a classification score representing an estimated likelihood that the user is associated with at least one user type. The classification module is also configured to classify the user to an identified user type based on the classification score. The apparatus also includes a database configured to store at least one of user account information associated with the user, historical information associated with the user, or historical information associated with a group of users including the user. The apparatus also includes an interface generation module configured to generate a signal based on the information in the database, the signal specifying a user interface to be presented to the user.Type: GrantFiled: February 6, 2015Date of Patent: December 22, 2015Assignee: CONTACT SOLUTIONS LLCInventors: Joshua Gray, Mike Hibbard, Randal E. Holl, James J. Dellostritto
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Patent number: 9172690Abstract: A method includes receiving at a host device a first communication associated with a transaction from at least one electronic device included in a set of electronic devices. The host device includes at least a memory, a processor, and a database. The first communication received at a first time and via a first communication mode. The method includes sending a response to the first communication at a second time after the first time and independent of the first time. The host devices receives a second communication associated with the transaction from the at least one electronic device at a third time. The first communication, the response to the first communication, and the second communication are displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.Type: GrantFiled: January 17, 2014Date of Patent: October 27, 2015Assignee: Contact Solutions LLCInventors: Paul Logan, Mike Hibbard, Joshua Gray, Vete Clements
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Publication number: 20150220619Abstract: An apparatus includes a user interface module configured to receive user information associated with a user. The apparatus also includes a classification module configured to apply a classifier defined within a classification tree to the user information, and to calculate a classification score representing an estimated likelihood that the user is associated with at least one user type. The classification module is also configured to classify the user to an identified user type based on the classification score. The apparatus also includes a database configured to store at least one of user account information associated with the user, historical information associated with the user, or historical information associated with a group of users including the user. The apparatus also includes an interface generation module configured to generate a signal based on the information in the database, the signal specifying a user interface to be presented to the user.Type: ApplicationFiled: February 6, 2015Publication date: August 6, 2015Inventors: Joshua GRAY, Mike HIBBARD, Randal E. HOLL, James J. DELLOSTRITTO
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Patent number: 8880631Abstract: A method includes receiving at a host device a first communication associated with a transaction from at least one electronic device included in a set of electronic devices. The host device includes at least a memory, a processor, and a database. The first communication received at a first time and via a first communication mode. The method includes sending a response to the first communication at a second time after the first time and independent of the first time. The host devices receives a second communication associated with the transaction from the at least one electronic device at a third time. The first communication, the response to the first communication, and the second communication are displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.Type: GrantFiled: April 9, 2014Date of Patent: November 4, 2014Assignee: Contact Solutions LLCInventors: Paul Logan, Mike Hibbard, Joshua Gray, Vete Clements
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Publication number: 20140237061Abstract: A method includes receiving at a host device a first communication associated with a transaction from at least one electronic device included in a set of electronic devices. The host device includes at least a memory, a processor, and a database. The first communication received at a first time and via a first communication mode. The method includes sending a response to the first communication at a second time after the first time and independent of the first time. The host devices receives a second communication associated with the transaction from the at least one electronic device at a third time. The first communication, the response to the first communication, and the second communication are displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.Type: ApplicationFiled: April 9, 2014Publication date: August 21, 2014Applicant: Contact Solutions LLCInventors: Paul Logan, Mike Hibbard, Joshua Gray, Vete Clements
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Publication number: 20140137200Abstract: A method includes receiving at a host device a first communication associated with a transaction from at least one electronic device included in a set of electronic devices. The host device includes at least a memory, a processor, and a database. The first communication received at a first time and via a first communication mode. The method includes sending a response to the first communication at a second time after the first time and independent of the first time. The host devices receives a second communication associated with the transaction from the at least one electronic device at a third time. The first communication, the response to the first communication, and the second communication are displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.Type: ApplicationFiled: January 17, 2014Publication date: May 15, 2014Applicant: CONTACT SOLUTIONS LLCInventors: PAUL LOGAN, MIKE HIBBARD, JOSHUA GRAY, VETE CLEMENTS
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Publication number: 20130282844Abstract: A method includes receiving at a host device a first communication associated with a transaction from at least one electronic device included in a set of electronic devices. The host device includes at least a memory, a processor, and a database. The first communication received at a first time and via a first communication mode. The method includes sending a response to the first communication at a second time after the first time and independent of the first time. The host devices receives a second communication associated with the transaction from the at least one electronic device at a third time. The first communication, the response to the first communication, and the second communication are displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.Type: ApplicationFiled: March 12, 2013Publication date: October 24, 2013Applicant: Contact Solutions LLCInventors: Paul Logan, Mike Hibbard, Joshua Gray, Vete Clements