Patents by Inventor Mike Zeoli

Mike Zeoli has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Workforce management system
    Patent number: 7904481
    Abstract: A system and method for collecting work volume data where a work process is modeled into work queues. A link is created between one of the modeled work queues and an implied work queue. Upon the receipt of a first work event, information is updated that is associated with the first work queue. Based upon the receipt of the fist work event and the link, a first implied work event is generated. Based on the first implied work event, information associated with the first implied work queue is updated.
    Type: Grant
    Filed: January 15, 2008
    Date of Patent: March 8, 2011
    Assignee: Verint Systems Inc.
    Inventors: Kaushik Deka, Jason Fama, Geoff Chappell, Mike Zeoli, Amit Kumar