Abstract: Disclosed are the methods and systems for enabling interworking between RCS and non RCS networks in a completely seamless and transparent manner in which there will be no need to update or develop a new RCS end device or a client software and still achieving the interworking with non RCS networks only by network specific deployments and configurations. Proposed systems and methods shall extend all the RCS services to the non RCS contacts of the RCS users (subject to subscription to particular non RCS network that offers RCS kind of services) retaining the end client devices or end client applications used both by the RCS user and non RCS user.

Abstract: Disclosed are methods and systems for handling social media inputs in an existing multi-channel converged CSTA based infrastructure. The methods and systems may be characterized by determination of priority and potential churn index of the inputs received from sentiment analysis module based on predetermined parameters. The inputs are translated into qualifier by using predetermined combinations of severity index and anticipated churn index, which are then adapted into the CSTA specifications. Thereafter, the method and system includes determination of routing of the adapted posts for further treatment using inbound mechanism or outbound mechanism. Specifically, the routing of the inbound post is carried out leveraging the “one number service” of the CSTA based infrastructure.

Abstract: Disclosed are the methods and systems for enabling interworking between RCS and non RCS networks in a completely seamless and transparent manner in which there will be no need to update or develop a new RCS end device or a client software and still achieving the interworking with non RCS networks only by network specific deployments and configurations. Proposed systems and methods shall extend all the RCS services to the non RCS contacts of the RCS users (subject to subscription to particular non RCS network that offers RCS kind of services) retaining the end client devices or end client applications used both by the RCS user and non RCS user.

Abstract: Disclosed are methods and systems for handling social media inputs in an existing multi-channel converged CSTA based infrastructure. The methods and systems may be characterized by determination of priority and potential churn index of the inputs received from sentiment analysis module based on predetermined parameters. The inputs are translated into qualifier by using predetermined combinations of severity index and anticipated churn index, which are then adapted into the CSTA specifications. Thereafter, the method and system includes determination of routing of the adapted posts for further treatment using inbound mechanism or outbound mechanism. Specifically, the routing of the inbound post is carried out leveraging the “one number service” of the CSTA based infrastructure.