Patents by Inventor Mina Awad
Mina Awad has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 9912805Abstract: Mobile device user notifications of highly likely call drops or service losses are provided. A wireless network can determine from the location history of a mobile device if that mobile device is likely to lose connectivity to the wireless network or to a particular wireless service and issue an alert to the user. The form of the alert can be through one of various types of mobile device messages, or through an application on the mobile device. The mobile device's location can be determined using the global positioning system. Alternative directions can be provided to the user so that the user can travel without losing connectivity. The user may provide a destination before beginning travel, and receive a suggested course of travel that keeps the user within a higher quality coverage area.Type: GrantFiled: September 22, 2016Date of Patent: March 6, 2018Assignee: AT&T Mobility II LLCInventor: Mina Awad
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Patent number: 9871928Abstract: An interactive voice response method permits an intelligent interactive voice system to communicate with a caller. The method includes determining that a caller is a first time caller, interactively communicating with the first time caller, and routing a call to a particular destination based upon information received from the caller. The method also includes establishing a caller personal profile based on the information received from the first time caller, developing a predictive personalized interactive communication dialog for a repeat call by the first time caller, and storing the caller personal profile and the predictive personalized interactive communication dialog. The method further includes updating the predictive personalized interactive communication dialog based on information obtained by the repeat call by the first time caller.Type: GrantFiled: May 11, 2016Date of Patent: January 16, 2018Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.Inventors: Mina Awad, John T. McSweeney
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Publication number: 20170013119Abstract: Mobile device user notifications of highly likely call drops or service losses are provided. A wireless network can determine from the location history of a mobile device if that mobile device is likely to lose connectivity to the wireless network or to a particular wireless service and issue an alert to the user. The form of the alert can be through one of various types of mobile device messages, or through an application on the mobile device. The mobile device's location can be determined using the global positioning system. Alternative directions can be provided to the user so that the user can travel without losing connectivity. The user may provide a destination before beginning travel, and receive a suggested course of travel that keeps the user within a higher quality coverage area.Type: ApplicationFiled: September 22, 2016Publication date: January 12, 2017Inventor: Mina Awad
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Patent number: 9473620Abstract: Mobile device user notifications of highly likely call drops or service losses are provided. A wireless network can determine from the location history of a mobile device if that mobile device is likely to lose connectivity to the wireless network or to a particular wireless service and issue an alert to the user. The form of the alert can be through one of various types of mobile device messages, or through an application on the mobile device. The mobile device's location can be determined using the global positioning system. Alternative directions can be provided to the user so that the user can travel without losing connectivity. The user may provide a destination before beginning travel, and receive a suggested course of travel that keeps the user within a higher quality coverage area.Type: GrantFiled: April 20, 2012Date of Patent: October 18, 2016Assignee: AT&T Mobility II LLCInventor: Mina Awad
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Publication number: 20160255200Abstract: An interactive voice response method permits an intelligent interactive voice system to communicate with a caller. The method includes determining that a caller is a first time caller, interactively communicating with the first time caller, and routing a call to a particular destination based upon information received from the caller. The method also includes establishing a caller personal profile based on the information received from the first time caller, developing a predictive personalized interactive communication dialog for a repeat call by the first time caller, and storing the caller personal profile and the predictive personalized interactive communication dialog. The method further includes updating the predictive personalized interactive communication dialog based on information obtained by the repeat call by the first time caller.Type: ApplicationFiled: May 11, 2016Publication date: September 1, 2016Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.Inventors: Mina AWAD, John T. MCSWEENEY
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Patent number: 9369579Abstract: An interactive voice response method permits an intelligent interactive voice system to communicate with a caller. The method includes determining that a caller is a first time caller, interactively communicating with the first time caller, and routing a call to a particular destination based upon information received from the caller. The method also includes establishing a caller personal profile based on the information received from the first time caller, developing a predictive personalized interactive communication dialog for a repeat call by the first time caller, and storing the caller personal profile and the predictive personalized interactive communication dialog.Type: GrantFiled: July 22, 2014Date of Patent: June 14, 2016Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.Inventors: Mina Awad, John T. McSweeney
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Publication number: 20140334613Abstract: An interactive voice response method permits an intelligent interactive voice system to communicate with a caller. The method includes determining that a caller is a first time caller, interactively communicating with the first time caller, and routing a call to a particular destination based upon information received from the caller. The method also includes establishing a caller personal profile based on the information received from the first time caller, developing a predictive personalized interactive communication dialog for a repeat call by the first time caller, and storing the caller personal profile and the predictive personalized interactive communication dialog.Type: ApplicationFiled: July 22, 2014Publication date: November 13, 2014Inventors: Mina AWAD, John T. MCSWEENEY
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Patent number: 8798240Abstract: An interactive voice response process that permits an intelligent interactive voice system to communicate with a caller includes receiving a call and connecting the caller with the system. The process also includes identifying the caller, determining if the caller is a first time caller or a repeat caller, and interactively communicating with the caller in accordance with an interactive script. For each first time caller, the process establishes a personal profile of the caller from information gathered from the caller. The process then develops a predictive personalized interactive communication dialog for future calls from the caller based on information gathered from the caller during the interactive communication and stored in the caller's personal profile.Type: GrantFiled: February 10, 2012Date of Patent: August 5, 2014Assignee: AT&T Intellectual Property I, L.P.Inventors: Mina Awad, John T. McSweeney
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Publication number: 20120220290Abstract: Mobile device user notifications of highly likely call drops or service losses are provided. A wireless network can determine from the location history of a mobile device if that mobile device is likely to lose connectivity to the wireless network or to a particular wireless service and issue an alert to the user. The form of the alert can be through one of various types of mobile device messages, or through an application on the mobile device. The mobile device's location can be determined using the global positioning system. Alternative directions can be provided to the user so that the user can travel without losing connectivity. The user may provide a destination before beginning travel, and receive a suggested course of travel that keeps the user within a higher quality coverage area.Type: ApplicationFiled: April 20, 2012Publication date: August 30, 2012Applicant: AT&T MOBILITY II LLCInventor: Mina Awad
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Publication number: 20120140905Abstract: An interactive voice response process that permits an intelligent interactive voice system to communicate with a caller includes receiving a call and connecting the caller with the system. The process also includes identifying the caller, determining if the caller is a first time caller or a repeat caller, and interactively communicating with the caller in accordance with an interactive script. For each first time caller, the process establishes a personal profile of the caller from information gathered from the caller. The process then develops a predictive personalized interactive communication dialog for future calls from the caller based on information gathered from the caller during the interactive communication and stored in the caller's personal profile.Type: ApplicationFiled: February 10, 2012Publication date: June 7, 2012Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.Inventors: Mina AWAD, John T. MCSWEENEY
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Patent number: 8180375Abstract: Mobile device user notifications of highly likely call drops or service losses are provided. A wireless network can determine from the location history of a mobile device if that mobile device is likely to lose connectivity to the wireless network or to a particular wireless service and issue an alert to the user. The form of the alert can be through one of various types of mobile device messages, or through an application on the mobile device. The mobile device's location can be determined using the global positioning system. Alternative directions can be provided to the user so that the user can travel without losing connectivity. The user may provide a destination before beginning travel, and receive a suggested course of travel that keeps the user within a higher quality coverage area.Type: GrantFiled: March 31, 2008Date of Patent: May 15, 2012Assignee: AT&T Mobility II LLCInventor: Mina Awad
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Patent number: 8139727Abstract: An interactive voice response process that permits an intelligent interactive voice system to communicate with a caller includes receiving a call and connecting the caller with the system. The process also includes identifying the caller, determining if the caller is a first time caller or a repeat caller, and interactively communicating with the caller in accordance with an interactive script. For each first time caller, the process establishes a personal profile of the caller from information gathered from the caller. The process then develops a predictive personalized interactive communication dialog for future calls from the caller based on information gathered from the caller during the interactive communication and stored in the caller's personal profile.Type: GrantFiled: December 18, 2008Date of Patent: March 20, 2012Assignee: AT&T Intellectual Property I, LP.Inventors: Mina Awad, John T. McSweeney
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Publication number: 20110082896Abstract: Systems and methods for seamless automated updating of a subscriber's address book based on relationships or “links” created between a subscriber and their contacts. The contacts are stored in a centralized addressbook database, and any updates to a subscriber's profile or record within the database results in an update to each of the subscriber's contacts' local address books stored on the contacts' devices. The system includes communication devices on a network being associated with subscribers of the network and an application server hosting an addressbook application, the application server having linking logic that creates a link between the subscribers where a modification of the first address on the addressbook database by the first subscriber results in a subsequent modification of the first address within a local copy of the addressbook database stored on a memory on the second device associated with the second subscriber.Type: ApplicationFiled: October 7, 2009Publication date: April 7, 2011Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.Inventors: Saurabh Kumar, Mina Awad, Piyush Anoop Doshi, Bhavin A. Doshi
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Publication number: 20100158210Abstract: An interactive voice response process that permits an intelligent interactive voice system to communicate with a caller includes receiving a call and connecting the caller with the system. The process also includes identifying the caller, determining if the caller is a first time caller or a repeat caller, and interactively communicating with the caller in accordance with an interactive script. For each first time caller, the process establishes a personal profile of the caller from information gathered from the caller. The process then develops a predictive personalized interactive communication dialog for future calls from the caller based on information gathered from the caller during the interactive communication and stored in the caller's personal profile.Type: ApplicationFiled: December 18, 2008Publication date: June 24, 2010Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.Inventors: Mina AWAD, John T. MCSWEENEY
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Publication number: 20090247137Abstract: Mobile device user notifications of highly likely call drops or service losses are provided. A wireless network can determine from the location history of a mobile device if that mobile device is likely to lose connectivity to the wireless network or to a particular wireless service and issue an alert to the user. The form of the alert can be through one of various types of mobile device messages, or through an application on the mobile device. The mobile device's location can be determined using the global positioning system. Alternative directions can be provided to the user so that the user can travel without losing connectivity. The user may provide a destination before beginning travel, and receive a suggested course of travel that keeps the user within a higher quality coverage area.Type: ApplicationFiled: March 31, 2008Publication date: October 1, 2009Inventor: Mina Awad