Patents by Inventor Mioses Cases

Mioses Cases has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Technical support routing among members of a technical support group
    Patent number: 8359220
    Abstract: Computer-implemented methods, apparatus and products for technical support routing among members of a technical support group, including maintaining, by a configuration manager, a system configuration history of a user's computer system, the system configuration history including historical records of changes in configuration of the user's computer system; receiving, by a technical support module, a support request identifying a current error that occurred during operation of the user's computer system including receiving information describing the error and the system configuration history of the user's computer system; and routing, by the technical support module automatically without human intervention, the support request to one or more particular members of the technical support group in dependence upon the information describing the error and the system configuration history.
    Type: Grant
    Filed: May 21, 2008
    Date of Patent: January 22, 2013
    Assignee: International Business Machines Corporation
    Inventors: Paul A. Boothe, Mioses Cases, Bhyrav M. Mutnury, William G. Pagan