Abstract: A method of supporting portable digital devices includes providing each device with an installed service application. The service application for each device monitors operational parameters associated with other applications that are running on the device. When a monitored parameter suggests a device operational problem, the service application generates an alert, and it provides the device's user with information about how to resolve the alert. The application also may transmit the alert, along with data showing the applications running and the monitored parameters at the time of the alert, to a remote service operation. Also, during non-alert conditions, the application may periodically transmit data showing the applications running and the monitored parameters at the time of the transmission. The service operation may use this data to identify trends, manage device operation, or perform other functions.

Abstract: A computer based method and system for detecting behaviors from patterns of data where sets of thresholds and ranges used within detection scenarios can be created and applied while the system is in active operation. Data is received from at least one source, and an application environment is determined. A scenario including one or more parameterized patterns indicative of one or more behaviors is retrieved. One or more sets of parameters applicable to the one or more parameterized patterns are also retrieved. A parameter set is selected based on the application environment, and a dataset including a portion of the received data, one or more events, and one or more entities is formed. Detection processing is then performed by detecting one or more matches between the dataset and the parameterized patterns using the selected parameter set.