Patents by Inventor Mitchell Franklin White

Mitchell Franklin White has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customer service automation systems and methods
    Publication number: 20040153356
    Abstract: The present invention provides systems and methods for automation and enhancement of customer service in vehicle distress situations. A typical process according to the present invention involves the detection of a vehicle distress event. Once a distress event is detected, a response plan is generated based upon at least the detected event. The response plan is then acted upon in an automated fashion to provide an enhanced service experience for the customer.
    Type: Application
    Filed: December 30, 2003
    Publication date: August 5, 2004
    Inventors: Robert Farrell Lockwood, David Scott Kerven, Gregory Max Oman, Verne Ewald Purvines, David Robert Small, Laurie Oldham Smith, Mitchell Franklin White, Jason Leonard Wrather
  • Customer service automation systems and methods
    Patent number: 6694234
    Abstract: The present invention provides systems and methods for automation and enhancement of customer service in vehicle distress situations. A typical process according to the present invention involves the detection of a vehicle distress event. Once a distress event is detected, a response plan is generated based upon at least the detected event. The response plan is then acted upon in an automated fashion to provide an enhanced service experience for the customer.
    Type: Grant
    Filed: October 9, 2001
    Date of Patent: February 17, 2004
    Assignee: GMAC Insurance Company
    Inventors: Robert Farrell Lockwood, David Scott Kerven, Gregory Max Oman, Verne Ewald Purvines, David Robert Small, Laurie Oldham Smith, Mitchell Franklin White, Jason Leonard Wrather
  • Customer service automation systems and methods
    Publication number: 20020177926
    Abstract: The present invention provides systems and methods for automation and enhancement of customer service in vehicle distress situations. A typical process according to the present invention involves the detection of a vehicle distress event. Once a distress event is detected, a response plan is generated based upon at least the detected event. The response plan is then acted upon in an automated fashion to provide an enhanced service experience for the customer.
    Type: Application
    Filed: October 9, 2001
    Publication date: November 28, 2002
    Inventors: Robert Farrell Lockwood, David Scott Kerven, Gregory Max Oman, Verne Ewald Purvines, David Robert Small, Laurie Oldham Smith, Mitchell Franklin White, Jason Leonard Wrather
  • System and method for real-time rating, underwriting and policy issuance
    Publication number: 20020091550
    Abstract: The present invention is directed to systems and methods for real-time rating, underwriting and policy issuance for the insurance industry. A process according to the present invention, as may be implemented via an appropriate computer environment, will include several steps in providing real-time rating, underwriting and policy issuance. Accordingly, identification information associated with a particular applicant is received. A connection is established with one or more information sources that may have data related to the applicant that may be relevant to the real-time rating and underwriting of an insurance policy for the applicant. A request for relevant data is transmitted over the respective connections. The relevant data is received from the information sources. Based upon the received relevant data, an offer of insurance is generated for the particular applicant. In some embodiments, a dynamic pricing factor may be used in generating the offer.
    Type: Application
    Filed: June 29, 2001
    Publication date: July 11, 2002
    Inventors: Mitchell Franklin White, Joseph Crabill, Jane A. Davis, Kris Furstenberg, M. Kevin Geraghty, Craig Guarnieri, Anthony Rogers, Laura Severinsen, Steven R. Smith, William Stoddart