Abstract: A customer support system for improving the skill of a person engaged in a business with reduced cost for technical training support and enhancing practical training. The customer support system includes a computer system for introducing training contents from a service providing side to a customer side through a computer network; an instructor training facility for training an instructor based on training contents; and a remote technique training support device for the instructor, for supporting technical training on the customer side, from the service providing side, through the computer network.

Abstract: A customer support system for improving the technique of a person engaged in business is intended to reduce the cost for a technical training support and to enhance the training effect. The customer support system is constructed to comprise: a computer system for introducing training contents from a service providing side to a customer side through a computer network; an instructor training facility for training an instructor on the basis of the training contents; and a remote technique training support device for the instructor, for supporting the technical training of the customer side from the service providing side through the computer network.

Abstract: A remote service offering system is provided, which includes a plant having a plant server and a plant controller, an end user terminal, and a center having a center database and a center server, the plant, the end user terminal and the center being connected to one another through a wide-area network. When the center server receives a request for display of accumulated information from the end user terminal, it obtains accumulated information held by the plant server and provides the accumulated information to the end user terminal. When the center server receives a request for display of real-time information from the end user terminal, it obtains real-time information collected by the plant controller and provides the real-time information to the end user terminal.