Abstract: Methods and systems for performing, a shipping workflow using natural language processing are provided. A shipper provides a natural language command to ship an item, either in voice or text format. If in voice format, the system converts the speech to text. From the text command, the system identifies product attributes for the product that will be shipped, the recipient of the product, the origin and destination location, and the timeliness with which the shipper desires it to be delivered. The system uses the product attributes, the origin and destination locations, and timeliness with which the shipper desires the product to be delivered to search for one or more carriers that provide services to ship the package, and then display to the shipper for selection the one or more carriers that meet the shippers requirements for shipping the product.