Abstract: Upon reception of a retrieval request containing a retrieval key word from a client, a business flow registration information table is searched based on the retrieval key word to acquire a flow ID and a node ID of a business flow containing the retrieval key word. The flow ID and the node ID acquired are stored in a retrieval result table. With reference to a business flow operation history table, the node use count of the acquired node ID is divided by the flow use count of the acquired flow ID to calculate a node pass ratio. The calculated node pass ratio is stored in a node pass ratio table. With the node pass ratio as a score, the node pass ratio information is sorted in the descending order of the score. The retrieval request display data is generated in the order of sorting, and sent to the client.

Abstract: A service utilization route output system wherein an integrated search system comprises: a search execution history table storing, in a memory part, access information included in a request sent from a client PC to a search system cluster being service providing servers; a utilization route extracting part extracting a service accessed by the client on the basis of the access information and a service utilization route which is the sequence of the concerned service; a statistical information extracting part computing the number of times of extraction of service utilization routes that are the same as the service utilization route extracted with the utilization route extracting part; and a utilization route display data generating part associating the service utilization route and the number of times of extraction, and generating output information.