Abstract: A method and system for performing statistical analysis using a web browser includes selecting raw data for statistical analysis and specifying statistical operation(s) on the raw data. The web browser may be used to generate first program code corresponding to the statistical operation(s). After sending the first program code to a web server for execution, output data resulting from executing the first program code may be received at the web browser. The web browser may generate and display a graphical representation of the output data. The web browser may also be used to configure the graphical representation and generate second program code executable by a web browser for generating the graphical representation.

Abstract: A method and system for managing performance data of communication lines, such as digital subscriber lines, is disclosed. The method includes receiving from a remote user device an identifier for a particular communications line at a web server; initiating a real-time performance analysis of the line at a network end of the line; receiving real-time performance data and converting the real time performance data to analyzed data; receiving field performance data from the user device; and converting at least one of the field performance data and the real-time performance data from a web-based format to a mainframe format; and sending the converted data to a mainframe for storage corresponding to a file associated with the identifier.

Abstract: A method and system for managing performance data of communication lines, such as digital subscriber lines, is disclosed. The method includes receiving from a remote used device an identifier for a particular communications line at a web server; initiating a real-time performance analysis of the line at a network end of the line; receiving real-time performance data and converting the real time performance data to analyzed data; receiving field performance data from the user device; and converting at least one of the field performance data and the real-time performance data from a web-based format to a mainframe format; and sending the converted data to a mainframe for storage corresponding to a file associated with the identifier.

Abstract: A system and method are disclosed for notifying customers of an agent's progress in fulfilling work orders. A system that incorporates teachings of the present disclosure may include, for example, an account management system (AMS) (100) having a communications interface (110), a memory (104), and a controller (102). The controller is programmed to submit (208) to an agent a work order corresponding to a service request of a customer (108), and submit (222) to the customer at predetermined intervals by electronic means progressive updates of the agent's progress in fulfilling the work order.