Abstract: A method and system for managing interactions between service providers and client users via the internet. Service providers use the service provider application to define services they provide to their clients and configure their flow based on the universal services model, to initiate a new service instance, and to update service statuses. Client users interact with service providers using the client user application to view service statuses and input requested client feedback to progress their services. Client users view and interact with statuses of all the services they receive from various service providers from one client user application.