Abstract: A system for estimating a wait time to connect a customer to an agent according to an embodiment includes at least one processor and at least one memory comprising a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the system to receive incoming interaction data from the customer indicative of a request to estimate the wait time, retrieve historical data indicative of interaction information for one or more interactions that have already been serviced in response to receipt of the request, and generate a wait time estimation based on the historical data.

Abstract: A system for estimating a wait time to connect a customer to an agent according to an embodiment includes at least one processor and at least one memory comprising a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the system to receive incoming interaction data from the customer indicative of a request to estimate the wait time, retrieve historical data indicative of interaction information for one or more interactions that have already been serviced in response to receipt of the request, and generate a wait time estimation based on the historical data.

Abstract: Telephonic Electronic mail is abbreviation of TEMAIL is a protocol/standard/tool/application for sending and receiving telephone audio messages in a secure and organized way. TEMAIL users require a telephone or a computer with Internet connection to send and receive audio electronic message. TEMAIL users will not call the recipient number directly to deliver their audio message. Instead they specify recipient EMAIL ID or recipient TEMAIL ID and use TEMAIL service provider system to deliver the message to the recipient. This helps sender to deliver their messages to the recipients in any country and vise versa. The following items are required for sending & receiving TEMAIL voice message. 1. Client A—Any mobile or basic phone (i.e.: —Landline) or any wireless device, which can act as client to send and receive audio messages. 2. Client B—Computer, which can act as client to send and receive any type of messages. 3.