Patents by Inventor Mohammad NEJAD-SATTARY

Mohammad NEJAD-SATTARY has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEMS AND METHODS FOR PROVIDING USER EMOTION INFORMATION TO A CUSTOMER SERVICE PROVIDER
    Publication number: 20240046279
    Abstract: Systems and methods are disclosed providing user emotion information to a customer service provider. For example, a method may include: transmitting, to a user device over a communication network, application data enabling the user device to perform a functionality usable by a user of the user device, the user device including a camera; receiving, from the user device over the communication network, user feedback data indicative of a characteristic of image data of the user obtained by the camera during usage of the functionality by the user; inputting the value of the facial expression parameter into a machine learning model to determine an assessment of an emotional state of the user during the usage of the functionality; and providing the assessment to the customer service provider.
    Type: Application
    Filed: October 10, 2023
    Publication date: February 8, 2024
    Applicant: Capital One Services, LLC
    Inventors: David BEILIS, Mohammad NEJAD-SATTARY, Tony TANG
  • Systems and methods for providing user emotion information to a customer service provider
    Patent number: 11816678
    Abstract: Systems and methods are disclosed providing user emotion information to a customer service provider. For example, a method may include: transmitting, to a user device over a communication network, application data enabling the user device to perform a functionality usable by a user of the user device, the user device including a camera; receiving, from the user device over the communication network, user feedback data indicative of a characteristic of image data of the user obtained by the camera during usage of the functionality by the user; inputting the value of the facial expression parameter into a machine learning model to determine an assessment of an emotional state of the user during the usage of the functionality; and providing the assessment to the customer service provider.
    Type: Grant
    Filed: June 26, 2020
    Date of Patent: November 14, 2023
    Assignee: Capital One Services, LLC
    Inventors: David Beilis, Mohammad Nejad-Sattary, Tony Tang
  • SYSTEMS AND METHODS FOR PROVIDING USER EMOTION INFORMATION TO A CUSTOMER SERVICE PROVIDER
    Publication number: 20210406912
    Abstract: Systems and methods are disclosed providing user emotion information to a customer service provider. For example, a method may include: transmitting, to a user device over a communication network, application data enabling the user device to perform a functionality usable by a user of the user device, the user device including a camera; receiving, from the user device over the communication network, user feedback data indicative of a characteristic of image data of the user obtained by the camera during usage of the functionality by the user; inputting the value of the facial expression parameter into a machine learning model to determine an assessment of an emotional state of the user during the usage of the functionality; and providing the assessment to the customer service provider.
    Type: Application
    Filed: June 26, 2020
    Publication date: December 30, 2021
    Applicant: Capital One Services, LLC
    Inventors: David BEILIS, Mohammad NEJAD-SATTARY, Tony TANG