Abstract: Solutions for identifying and optimizing a process are provided herein. A recommender system creates a plurality of event pairs from an event log, and using historical data and features corresponding to the event pairs, the recommender system generates score values for each event pair. Using the score values and user preferences, the recommender system provides a recommended event pair to the user to include in a process.

Abstract: Solutions for identifying and optimizing batch processes are provided herein. A task monitor identifies a plurality of processes in an event log. The processes identified by the task monitor are used by a batch processing engine to identify batches from the processes. The batch processing engine compares each of the identified batches to a set of policies or with other identified batches. The batch processing engine provides a recommendation to user to optimize a particular batch, for example, based on the comparing. Identifying batches and providing recommendations to optimize the batches enables processes associated with the batches to be optimized upon implementation of the recommendation.

Abstract: Methods, systems and computer program products are provided for performing root cause analysis (RCA) in process mining. Root causes of labeled values may be determined and visualized for user interpretation. RCA performance may be improved by selecting and/or excluding features based on at least one of correlation, granularity, and/or relevance thresholds. An RCA engine may perform RCA on a set of features to generate a set of RCA rules. A visualizer may generate a visualization of the RCA rules. Visualizations may be interactive. For example, users may select a condition to view actions triggered by the condition. Rules may be developed by modifying feature values (e.g., using LIME, SHAP). Users may provide target goals to improve a process, for example, before and/or after visualization. The RCA engine may perform an RCA based on modified feature values to achieve the target goal and present (e.g., visualize) target modifications.