Patents by Inventor Mohammed Hamzeh

Mohammed Hamzeh has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20250209122
    Abstract: A technical support system identifies a plurality of technical support cases that were previously resolved and identifies related technical support cases of the plurality of technical support cases based on problem descriptions and resolution summaries associated with the plurality of technical support cases. A Large Language Model (LLM) is used to create an initial contact template for potential technical support issues associated with the related technical support cases. Question and answer pairings associated with the potential technical support issues are identified based on communications in the related technical support cases. A machine learning model is trained to communicate with potential users associated with the potential technical support issues based on the question and answer pairings. The initial contact template and the machine learning model are used to resolve a subsequently received technical support issue associated with the related technical support cases.
    Type: Application
    Filed: December 21, 2023
    Publication date: June 26, 2025
    Inventors: Magnus Mortensen, Kevin D. McCabe, David C. White, JR., Mohammed Hamzeh
  • Publication number: 20240330413
    Abstract: The techniques described herein relate to a method including: providing input to a plurality of prediction models; obtaining an initial prediction from each of the plurality of prediction models; providing the input to one or more weight models; obtaining from the one or more weight models a weight for each initial prediction, wherein the weight for each initial prediction is based upon the input and behavior of each of the plurality of prediction models; and determining an output prediction from the initial predictions and the weights.
    Type: Application
    Filed: March 29, 2023
    Publication date: October 3, 2024
    Inventors: Mohammed Hamzeh, David C. White, JR., Christopher Shaun Roberts, Magnus Mortensen, Kevin D. McCabe, Felipe De Mello, Deon Anthony Pillsbury
  • Patent number: 11816193
    Abstract: In one example, a server obtains a plurality of code modules configured to identify issues in one or more network devices of a target network. Based on the plurality of code modules, the server generates a fingerprinting process configured to produce a fingerprint that includes a plurality of key-value pairs. Each key of the plurality of key-value pairs is a unique key that corresponds to select data associated with raw data obtained from the one or more network devices. Each value of the plurality of key-value pairs represents information regarding the select data. Based further on the plurality of code modules, the server generates an analysis model that is uniquely compatible with the fingerprinting process. The analysis model is configured to identify the issues in the one or more network devices based on the key-value pairs.
    Type: Grant
    Filed: April 20, 2020
    Date of Patent: November 14, 2023
    Assignee: CISCO TECHNOLOGY, INC.
    Inventors: Mohammed Hamzeh, David C. White, Jr., Nitesh Arora
  • Publication number: 20210326412
    Abstract: In one example, a server obtains a plurality of code modules configured to identify issues in one or more network devices of a target network. Based on the plurality of code modules, the server generates a fingerprinting process configured to produce a fingerprint that includes a plurality of key-value pairs. Each key of the plurality of key-value pairs is a unique key that corresponds to select data associated with raw data obtained from the one or more network devices. Each value of the plurality of key-value pairs represents information regarding the select data. Based further on the plurality of code modules, the server generates an analysis model that is uniquely compatible with the fingerprinting process. The analysis model is configured to identify the issues in the one or more network devices based on the key-value pairs.
    Type: Application
    Filed: April 20, 2020
    Publication date: October 21, 2021
    Inventors: Mohammed Hamzeh, David C. White, Jr., Nitesh Arora
  • Patent number: 11121952
    Abstract: In one embodiment, a device health assessment service extracts device health status indicators from health assessment data that the service uses to determine a device health status of a networking device. The service forms, using the extracted set of device health status indicators, a health status signature for a particular device health status. The service trains a machine learning-based model to classify whether a networking device has the particular device health status, based in part on the health status signature. The service deploys the machine learning-based model to a target network for local device health assessment of one or more networking devices in the target network.
    Type: Grant
    Filed: October 17, 2018
    Date of Patent: September 14, 2021
    Assignee: Cisco Technology, Inc.
    Inventors: Mohammed Hamzeh, Sam Grimee, Cedric Van Labeke, Peter Van Eynde, Raphaël Wouters
  • Publication number: 20200127910
    Abstract: In one embodiment, a device health assessment service extracts device health status indicators from health assessment data that the service uses to determine a device health status of a networking device. The service forms, using the extracted set of device health status indicators, a health status signature for a particular device health status. The service trains a machine learning-based model to classify whether a networking device has the particular device health status, based in part on the health status signature. The service deploys the machine learning-based model to a target network for local device health assessment of one or more networking devices in the target network.
    Type: Application
    Filed: October 17, 2018
    Publication date: April 23, 2020
    Inventors: Mohammed Hamzeh, Sam Grimee, Cedric Van Labeke, Peter Van Eynde, Raphaël Wouters