Abstract: A system that incorporates teachings of the present disclosure may include, for example, a communication device having a controller to receive from a service center a request directing a field service agent utilizing the communication device to fulfill a service order of a customer, receive from the service center information identifying one or more services of the communication system to which the customer has not subscribed, and present the one or more unsubscribed services to assist the field service agent in selling the customer at least one among the one or more unsubscribed services. Other embodiments are disclosed.