Patents by Inventor Monali PATEL

Monali PATEL has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Policy driven automation system for customer care
    Patent number: 10776146
    Abstract: A policy driven automated micro-service system comprising: a data collector, an analyzer, a virtual function manager, a decision engine, and a portal; the virtual function manager in communication with at least one virtual function and configured to collect at least one of a data and a metric therefrom; the data collector in communication with the virtual function manager and configured to retrieve at least one of the data and the metric therefrom; the analyzer in communication with the data collector and configured to analyze at least one of the data and the metric collected by the data collector; and the decision engine in communication with the analyzer and the portal, the decision engine configured to initiate an action based on an analysis from the analyzer, wherein the action includes providing an instruction to reset a uCPE device, reload a software, reload a vendor virtual function, and engage a transport automation.
    Type: Grant
    Filed: June 7, 2017
    Date of Patent: September 15, 2020
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Zhiqiang Qian, Michael Zinnikas, Monali Patel, Soumyajit Chakraborty
  • POLICY DRIVEN AUTOMATION SYSTEM FOR CUSTOMER CARE
    Publication number: 20180357087
    Abstract: A policy driven automated micro-service system comprising: a data collector, an analyzer, a virtual function manager, a decision engine, and a portal; the virtual function manager in communication with at least one virtual function and configured to collect at least one of a data and a metric therefrom; the data collector in communication with the virtual function manager and configured to retrieve at least one of the data and the metric therefrom; the analyzer in communication with the data collector and configured to analyze at least one of the data and the metric collected by the data collector; and the decision engine in communication with the analyzer and the portal, the decision engine configured to initiate an action based on an analysis from the analyzer, wherein the action includes providing an instruction to reset a uCPE device, reload a software, reload a vendor virtual function, and engage a transport automation.
    Type: Application
    Filed: June 7, 2017
    Publication date: December 13, 2018
    Inventors: Zhiqiang QIAN, Michael ZINNIKAS, Monali PATEL, Soumyajit CHAKRABORTY