Abstract: Shipment delivery by a shipper to a receiver is monitored by a sender to identify return events as distressed shipments for sender intervention. For instance, a monitoring engine detects incorrect address, receiver unavailable and receiver refusal return events from shipper tracking status information. A prioritization engine associates the shipper information with sender order information to prioritize the nature of sender intervention. An update engine provides user interfaces to guide sender representatives through resolution of distressed shipments to update delivery of the shipment. A transmission engine communicates the update delivery instructions from the sender to the shipper, such as by sending a XML formatted EDI message.