Patents by Inventor Monty Bucholz

Monty Bucholz has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Bridging End User Customer Support and Cloud Operator Customer Support
    Publication number: 20250061464
    Abstract: Techniques for escalating a service ticket between two service providers include receiving an initial service ticket at an initial service provider for resolution of an issue from an affected entity that is affected by the issue. The initial service ticket comprises an access-restricted set of attributes of the affected entity. Based on the initial service ticket, the system generates an escalated service ticket at the initial service provider. The escalated service ticket identifies the issue and omits the access-restricted attributes. The system transmits the escalated service ticket to a higher-tiered service provider, which is not authorized to access the access-restricted set of attributes comprised in the initial service ticket.
    Type: Application
    Filed: January 3, 2024
    Publication date: February 20, 2025
    Applicant: Oracle International Corporation
    Inventors: Shankar Balassoubramanien, Ole Bore, Manik Gangopadhyay, Suining Liang, Sneha Modi, Milind Khairnar, Galina Ryjkov, Kasi Viswanath Vaddadi, Molly A Sullivan, Jet Wilda, Daniel M. Vogel, Jayesh Gangadharan, Monty Bucholz
  • Incremental provisioning of cloud-based modules
    Patent number: 9886254
    Abstract: A method of provisioning cloud-based software may include receiving provisioning information for provisioning a cloud-based software package, and determining modules that are part of the software package. The method may also include identifying a subset of the plurality of modules requiring parameters for provisioning that are included in the provisioning information, and provisioning the first set of modules using at least some of the parameters. The method may additionally include identifying a subset of modules requiring parameters that are not included in the provisioning information, and providing a self-service application configured to receive, at a later time, the parameters that are not included in the provisioning information and provision the second set of modules.
    Type: Grant
    Filed: January 6, 2015
    Date of Patent: February 6, 2018
    Assignee: ORACLE INTERNATIONAL CORPORATION
    Inventors: Venkata Naga Ravikiran Vedula, Justin Cheevers, Monty Bucholz
  • INCREMENTAL PROVISIONING OF CLOUD-BASED MODULES
    Publication number: 20160196124
    Abstract: A method of provisioning cloud-based software may include receiving provisioning information for provisioning a cloud-based software package, and determining modules that are part of the software package. The method may also include identifying a subset of the plurality of modules requiring parameters for provisioning that are included in the provisioning information, and provisioning the first set of modules using at least some of the parameters. The method may additionally include identifying a subset of modules requiring parameters that are not included in the provisioning information, and providing a self-service application configured to receive, at a later time, the parameters that are not included in the provisioning information and provision the second set of modules.
    Type: Application
    Filed: January 6, 2015
    Publication date: July 7, 2016
    Applicant: ORACLE INTERNATIONAL CORPORATION
    Inventors: Venkata Naga Ravikiran Vedula, Justin Cheevers, Monty Bucholz