Abstract: A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.

Abstract: A device can be configured to provide a request for assistance with performing a task, receive instructions, launch, using the instructions, an application associated with the task, and cause display of a transparent overlay on top of a display of the application. The transparent overlay can include an instruction for a user, and the device can receive user input that corresponds to the instruction and perform an action based on the user input and the received instructions.

Abstract: A device may receive an indication to establish a communication session between a first device and a second device for a file transfer. The device may receive, from the second device, metadata. The metadata may be used to identify files of a set of files. The device may identify the files for transfer from the second device to the first device based on the metadata. The device may cause multiple communication sessions to be established between the first device and the second device. The multiple connections may be used to transfer the files from the second device to the first device. The device may receive, from the second device, the files. The files may be received via the multiple communication sessions.

Abstract: A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.

Abstract: A method is provided for self-provisioning and personalization of a companion device. A primary user device receives input to initiate a cellular service activation process for a companion device, wherein the companion device includes a preloaded version of a service provider application for facilitating remote provisioning. The primary device provides, to the companion device, an updated version of the service provider application that replaces the preloaded version. The primary device receives, from the companion device, an embedded universal integrated circuit card (eUICC) identifier for the companion device and forwards the eUICC identifier to a network device and an identifier for the primary device.

Abstract: Examples are disclosed that facilitate connecting in a secure and efficient manner a mobile device to networked-enabled devices located in a premises. The security of the networked-enabled, connected devices in the premises may be maintained by use of a gateway device situated behind a home router. Through the home router, the gateway device maintains a persistent connection with a network component of a service provider. When an authorized application executing on a mobile device attempts to connect with the gateway device to communicate with the respective customer connected devices, the device control application is connected to a pre-established communication port to allow direct communication between the device control application and the respective customer connected device. A service provider's network component in some examples maintains the pre-established connection for the duration of the session in which the customer connected device is to be controlled via a mobile device, or longer.

Abstract: A device can be configured to provide a request for assistance with performing a task, receive instructions, launch, using the instructions, an application associated with the task, and cause display of a transparent overlay on top of a display of the application. The transparent overlay can include an instruction for a user, and the device can receive user input that corresponds to the instruction and perform an action based on the user input and the received instructions.

Abstract: A packet gateway in a mobile network generates a unique identifier related to a mobile device owner and inserts the unique identifier into a data request. A merchant website receives and forwards the unique identifier to a customer information mediation server. The customer information mediation server utilizes the unique identifier to retrieve information related to the mobile device owner and provides the retrieved information to the merchant website. The merchant website, in turn, provides portions of the retrieved information to the mobile device as part of the response to the data request. The provided portions of the retrieved information may be included as pre-populated fields, for example in a check-out form of a web page. The mobile device owner may then complete the check-out or other transaction without entering any, or entering only limited, information related to the owner.

Abstract: A method is provided for self-provisioning and personalization of a companion device. A primary user device receives input to initiate a cellular service activation process for a companion device, wherein the companion device includes a preloaded version of a service provider application for facilitating remote provisioning. The primary device provides, to the companion device, an updated version of the service provider application that replaces the preloaded version. The primary device receives, from the companion device, an embedded universal integrated circuit card (eUICC) identifier for the companion device and forwards the eUICC identifier to a network device and an identifier for the primary device.

Abstract: A device may receive an indication to establish a communication session between a first device and a second device for a file transfer. The device may receive, from the second device, metadata. The metadata may be used to identify files of a set of files. The device may identify the files for transfer from the second device to the first device based on the metadata. The device may cause multiple communication sessions to be established between the first device and the second device. The multiple connections may be used to transfer the files from the second device to the first device. The device may receive, from the second device, the files. The files Day be received via the multiple communication sessions.

Abstract: A method is provided for self-provisioning and personalization of a companion device. A primary user device receives, via an activation application for cellular service activation of a companion device, user input to initiate a cellular service activation process for the companion device. The primary user device establishes a local network connection with the companion device and receives from the companion device an embedded universal integrated circuit card (eUICC) identifier. The primary user device forwards, to a network device in a service provider network, the eUICC identifier along with an identifier for the primary user device. The primary user device receives, from the network device, an activation code for the eUICC and forwards to the companion device the activation code. The activation code automatically causes the companion device to initiate a profile download request for an eUICC to be included with a new line of service under a subscriber account associated with the primary user device.

Abstract: A method is provided for self-provisioning and personalization of a companion device. A primary user device receives, via an activation application for cellular service activation of a companion device, user input to initiate a cellular service activation process for the companion device. The primary user device establishes a local network connection with the companion device and receives from the companion device an embedded universal integrated circuit card (eUICC) identifier. The primary user device forwards, to a network device in a service provider network, the eUICC identifier along with an identifier for the primary user device. The primary user device receives, from the network device, an activation code for the eUICC and forwards to the companion device the activation code. The activation code automatically causes the companion device to initiate a profile download request for an eUICC to be included with a new line of service under a subscriber account associated with the primary user device.

Abstract: A device may receive an indication to establish a communication session between a first device and a second device for a file transfer. The device may receive, from the second device, metadata. The metadata may be used to identify files of a set of files. The device may identify the files for transfer from the second device to the first device based on the metadata. The device may cause multiple communication sessions to be established between the first device and the second device. The multiple connections may be used to transfer the files from the second device to the first device. The device may receive, from the second device, the files. The files may be received via the multiple communication sessions.

Abstract: A device may receive an indication to establish a communication session between a first device and a second device for a file transfer. The device may receive, from the second device, metadata. The metadata may be used to identify files of a set of files. The device may identify the files for transfer from the second device to the first device based on the metadata. The device may cause multiple communication sessions to be established between the first device and the second device. The multiple connections may be used to transfer the files from the second device to the first device. The device may receive, from the second device, the files. The files may be received via the multiple communication sessions.

Abstract: The method, system and device examples provide for a mobile device biometric authentication that authenticates an application user via a biometric input, and thereby reduce the need to enter complex user credentials into a mobile device to gain access to a mobile application. The examples leverage the biometric recognition operations managed by the operating system of the mobile device to allow a mobile application to authenticate the user as a valid user of the mobile application. In an example, a successfully unlocking of a mobile device via a biometric input from a user is used by the mobile application to perform an authentication operation with assistance from an authentication server to authenticate the user of the mobile device as a valid user of the mobile application. As a result, the mobile application grants access to the mobile application based on the user's biometric input.

Abstract: Examples are disclosed that facilitate connecting in a secure and efficient manner a mobile device to networked-enabled devices located in a premises. The security of the networked-enabled, connected devices in the premises may be maintained by use of a gateway device situated behind a home router. Through the home router, the gateway device maintains a persistent connection with a network component of a service provider. When an authorized application executing on a mobile device attempts to connect with the gateway device to communicate with the respective customer connected devices, the device control application is connected to a pre-established communication port to allow direct communication between the device control application and the respective customer connected device. A service provider's network component in some examples maintains the pre-established connection for the duration of the session in which the customer connected device is to be controlled via a mobile device, or longer.

Abstract: The method, system and device examples provide for a mobile device biometric authentication that authenticates an application user via a biometric input, and thereby reduce the need to enter complex user credentials into a mobile device to gain access to a mobile application. The examples leverage the biometric recognition operations managed by the operating system of the mobile device to allow a mobile application to authenticate the user as a valid user of the mobile application. In an example, a successfully unlocking of a mobile device via a biometric input from a user is used by the mobile application to perform an authentication operation with assistance from an authentication server to authenticate the user of the mobile device as a valid user of the mobile application. As a result, the mobile application grants access to the mobile application based on the user's biometric input.

Abstract: A packet gateway in a mobile network generates a unique identifier related to a mobile device owner and inserts the unique identifier into a data request. A merchant website receives and forwards the unique identifier to a customer information mediation server. The customer information mediation server utilizes the unique identifier to retrieve information related to the mobile device owner and provides the retrieved information to the merchant website. The merchant website, in turn, provides portions of the retrieved information to the mobile device as part of the response to the data request. The provided portions of the retrieved information may be included as pre-populated fields, for example in a check-out form of a web page. The mobile device owner may then complete the check-out or other transaction without entering any, or entering only limited, information related to the owner.