Patents by Inventor Morad Ankri

Morad Ankri has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • CONVERSATION ASSISTANT
    Publication number: 20150256677
    Abstract: An apparatus includes: a processor; and memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to: identify a plurality of parameters prior to initiating an interaction request; transmit the interaction request to a server to initiate an interaction with a contact center, the interaction request comprising the plurality of parameters; and receive information regarding the interaction after termination of the interaction with the contact center.
    Type: Application
    Filed: March 7, 2014
    Publication date: September 10, 2015
    Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Yochai Konig, Morad Ankri, Vyacheslav Zhakov
  • VENDOR RELATIONSHIP MANAGEMENT FOR CONTACT CENTERS
    Publication number: 20150254679
    Abstract: A method includes: receiving, on a processor, data associated with an interaction between a user and a first enterprise; applying, by the processor, a rule of a template based on the data; identifying, by the processor and using the rule of the template, a second enterprise; and transmitting, by the processor, the data to the second enterprise in accordance with the rule.
    Type: Application
    Filed: March 7, 2014
    Publication date: September 10, 2015
    Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Merijn te Booij, Kentis Gopalla, Yochai Konig, Morad Ankri, Vyacheslav Zhakov