Patents by Inventor Morten Moeller
Morten Moeller has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20230281663Abstract: A computer-implemented system including a data store: a content items database, a user account database, and one or more servers configured to execute a computer program to perform one or more of the following: receiving content items from content database that are associated with a topic selected by a user for posting on a social network, wherein at least one content item is associated with an URL; estimating a post to a reaction filter for a time interval for the social network for the user, calculating a reaction profile associated with reactions to posts on the social network by aggregating reaction time of a plurality of users on the social network for one or more content items posted on the social network; determining a schedule for posting the content items on the social network as a function of the post to reaction filter and reaction profile.Type: ApplicationFiled: November 30, 2022Publication date: September 7, 2023Applicant: Khoros, LLCInventors: Allison Savage, Morten Moeller, Phu Nguyen, Gouning Hu, Nemanja Spasojevic
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Patent number: 11538064Abstract: A computer-implemented system including a data store: a content items database, a user account database, and one or more servers configured to execute a computer program to perform one or more of the following: receiving content items from content database that are associated with a topic selected by a user for posting on a social network, wherein at least one content item is associated with an URL; estimating a post to a reaction filter for a time interval for the social network for the user, calculating a reaction profile associated with reactions to posts on the social network by aggregating reaction time of a plurality of users on the social network for one or more content items posted on the social network; determining a schedule for posting the content items on the social network as a function of the post to reaction filter and reaction profile.Type: GrantFiled: November 18, 2020Date of Patent: December 27, 2022Assignee: Khoros, LLCInventors: Allison Savage, Morten Moeller, Phu Nguyen, Gouning Hu, Nemanja Spasojevic
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Publication number: 20210174391Abstract: A computer-implemented system including a data store: a content items database, a user account database, and one or more servers configured to execute a computer program to perform one or more of the following: receiving content items from content database that are associated with a topic selected by a user for posting on a social network, wherein at least one content item is associated with an URL; estimating a post to a reaction filter for a time interval for the social network for the user, calculating a reaction profile associated with reactions to posts on the social network by aggregating reaction time of a plurality of users on the social network for one or more content items posted on the social network; determining a schedule for posting the content items on the social network as a function of the post to reaction filter and reaction profile.Type: ApplicationFiled: November 18, 2020Publication date: June 10, 2021Applicant: Khoros, LLCInventors: Allison Savage, Morten Moeller, Phu Nguyen, Gouning Hu, Nemanja Spasojevic
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Patent number: 10902462Abstract: A computer-implemented system is disclosed for providing a platform for managing a campaign for publishing data content on social networks to increase audience member reaction to the data content.Type: GrantFiled: April 28, 2017Date of Patent: January 26, 2021Assignee: Khoros, LLCInventors: Allison Savage, Morten Moeller, Phu Nguyen, Guoning Hu, Nemanja Spasojevic
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Publication number: 20200258091Abstract: Social customer service and support systems integrated with social media and social networks are disclosed. More particularly, a social customer care platform system is disclosed to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions.Type: ApplicationFiled: November 25, 2019Publication date: August 13, 2020Applicant: Khoros, LLCInventors: Dewey Gaedcke, Phu Nguyen, James David Evans, Morten Moeller
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Publication number: 20200184575Abstract: The present invention relates to social customer service and support systems integrated with social media and social networks. More particularly, the invention provides a social customer care platform system to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions.Type: ApplicationFiled: December 2, 2019Publication date: June 11, 2020Applicant: Khoros, LLCInventors: Dewey Gaedcke, Phu Nguyen, James David Evans, Morten Moeller
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Patent number: 10497069Abstract: Social customer service and support systems integrated with social media and social networks are disclosed. More particularly, a social customer care platform system is disclosed to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions.Type: GrantFiled: October 28, 2016Date of Patent: December 3, 2019Assignee: Khoros, LLCInventors: Dewey Gaedcke, Phu Nguyen, James David Evans, Morten Moeller
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Patent number: 10489866Abstract: Social customer service and support systems integrated with social media and social networks are disclosed. More particularly, a social customer care platform system is disclosed to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions.Type: GrantFiled: October 28, 2016Date of Patent: November 26, 2019Assignee: Khoros, LLCInventors: Dewey Gaedcke, Phu Nguyen, James David Evans, Morten Moeller
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Patent number: 10204383Abstract: A social customer care platform system is disclosed. The system is integrated with social media and social networks. The system allows customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. High volume customer interactions are managed and tracked and Internet social network posts relevant to a business's products or services are monitored along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions. The system includes role specific user-interface and functionality for social customer service and support environments, automated prioritization and matching for increased agent productivity, and an automated enterprise workflow to align social media support with existing business processes.Type: GrantFiled: July 13, 2015Date of Patent: February 12, 2019Assignee: Lithium Technologies, LLCInventors: Dewey Gaedcke, Phu Nguyen, James David Evans, Morten Moeller
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Patent number: 10204344Abstract: Social customer service and support systems integrated with social media and social networks are disclosed. A social customer care platform allows customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions. It includes role specific user-interface and functionality for social customer service and support environments, automated prioritization and matching for increased agent productivity, and an automated enterprise workflow to align social media support with existing business processes.Type: GrantFiled: July 13, 2015Date of Patent: February 12, 2019Assignee: Lithium Technologies, LLCInventors: Dewey Gaedcke, Phu Nguyen, James David Evans, Morten Moeller
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Publication number: 20180349916Abstract: The present invention relates to social customer service and support systems integrated with social media and social networks. More particularly, the invention provides a social customer care platform system to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions.Type: ApplicationFiled: October 28, 2016Publication date: December 6, 2018Inventors: Dewey Gaedcke, Phu Nguyen, James David Evans, Morten Moeller
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Publication number: 20180349917Abstract: The present invention relates to social customer service and support systems integrated with social media and social networks. More particularly, the invention provides a social customer care platform system to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions.Type: ApplicationFiled: October 28, 2016Publication date: December 6, 2018Inventors: Dewey Gaedcke, Phu Nguyen, James David Evans, Morten Moeller
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Publication number: 20180343223Abstract: Social customer service and support systems integrated with social media and social networks are disclosed. A social customer care platform allows customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions. It includes role specific user-interface and functionality for social customer service and support environments, automated prioritization and matching for increased agent productivity, and an automated enterprise workflow to align social media support with existing business processes.Type: ApplicationFiled: July 13, 2015Publication date: November 29, 2018Inventors: Dewey Gaedcke, Phu Nguyen, James David Evans, Morten Moeller
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Publication number: 20180341951Abstract: A social customer care platform system is disclosed. The system is integrated with social media and social networks. The system allows customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. High volume customer interactions are managed and tracked and Internet social network posts relevant to a business's products or services are monitored along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions. The system includes role specific user-interface and functionality for social customer service and support environments, automated prioritization and matching for increased agent productivity, and an automated enterprise workflow to align social media support with existing business processes.Type: ApplicationFiled: July 13, 2015Publication date: November 29, 2018Inventors: Dewey Gaedcke, Phu Nguyen, James David Evans, Morten Moeller
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Publication number: 20180315084Abstract: A computer-implemented system is disclosed for providing a platform for managing a campaign for publishing data content on social networks to increase audience member reaction to the data content.Type: ApplicationFiled: April 28, 2017Publication date: November 1, 2018Inventors: Allison Savage, Morten Moeller, Phu Nguyen, Guoning Hu, Nemanja Spasojevic
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Patent number: 9483802Abstract: The present invention relates to social customer service and support systems integrated with social media and social networks. More particularly, the invention provides a social customer care platform system to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions.Type: GrantFiled: April 18, 2013Date of Patent: November 1, 2016Assignee: Lithium Technologies, Inc.Inventors: Dewey Gaedcke, Phu Nguyen, James David Evans, Morten Moeller
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Patent number: 9141997Abstract: The present invention relates to social customer service and support systems integrated with social media and social networks. More particularly, the invention provides a social customer care platform system to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions.Type: GrantFiled: April 18, 2013Date of Patent: September 22, 2015Assignee: Lithium Technologies Inc.Inventors: Dewey Gaedcke, Phu Nguyen, James David Evans, Morten Moeller
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Publication number: 20140278785Abstract: The present invention relates to social customer service and support systems integrated with social media and social networks. More particularly, the invention provides a social customer care platform system to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions.Type: ApplicationFiled: April 18, 2013Publication date: September 18, 2014Inventors: Dewey Gaedcke, Phu Nguyen, James David Evans, Morten Moeller
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Publication number: 20130282417Abstract: The present invention relates to customer relationship management systems integrated with social media and social networks. More particularly, the invention provides a social customer care platform system to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in real-time, tens of thousands of social interactions. It comprises role specific user-interface and functionality to match customer service environments, automated prioritization and matching for increased agent productivity, and an automated enterprise workflow to align social media support with existing business processes.Type: ApplicationFiled: March 15, 2013Publication date: October 24, 2013Applicant: LITHIUM TECHNOLOGIES, INC.Inventors: Dewey Gaedcke, Phu Nguyen, James David Evans, Morten Moeller
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Publication number: 20130282603Abstract: The present invention relates to customer relationship management systems integrated with social media and social networks. More particularly, the invention provides a social customer care platform system to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in real-time, tens of thousands of social interactions. It comprises role specific user-interface and functionality to match customer service environments, automated prioritization and matching for increased agent productivity, and an automated enterprise workflow to align social media support with existing business processes.Type: ApplicationFiled: March 15, 2013Publication date: October 24, 2013Applicant: LITHIUM TECHNOLOGIES, INC.Inventors: Dewey Gaedcke, Phu Nguyen, James David Evans, Morten Moeller