Patents by Inventor Munisekaran Madhipatla

Munisekaran Madhipatla has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for automated and customizable agent availability and task assignment management
    Patent number: 7406515
    Abstract: A system and method for blending tasks received from a plurality of media switches. The method comprises receiving a plurality of task data indicating a plurality of tasks and a plurality of agent data indicating a plurality of agents. The task data and the agent data are stored in a database system. Tasks are assigned to the agents according to workflows. The system comprises a blending engine coupled to a plurality of media switches and a plurality of agent workstations coupled to the blending engine. The blending engine receives a plurality of task data from the media switches. The agent workstations provide a plurality of agent data to the blending engine. The blending engine provides a plurality of task assignments to the agent workstations according to workflows.
    Type: Grant
    Filed: June 27, 2000
    Date of Patent: July 29, 2008
    Assignee: Aspect Communications
    Inventors: Robert H. Joyce, Munisekaran Madhipatla, Allan Michael Moore, Rick A. Perotti