Patents by Inventor Munjal Angur Patel

Munjal Angur Patel has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Virtual agent portal integration of two frameworks
    Patent number: 11943177
    Abstract: The present approach relates to systems and methods for facilitating a client-agent conversation using dynamic, contextual information related to a client portal. The contextual information for the conversation may be determined using a server side script and/or a client side script that provides relevant portal usage data. The contextual information may be used to determine a conversation topic, which may be used to facilitate routing a request to chat to the appropriate agent for the topic.
    Type: Grant
    Filed: January 10, 2022
    Date of Patent: March 26, 2024
    Assignee: ServiceNow, Inc.
    Inventors: Eugene Aaron Shtilkind, Munjal Angur Patel, Craig Campbell Brunner
  • VIRTUAL AGENT PORTAL INTEGRATION OF TWO FRAMEWORKS
    Publication number: 20220131816
    Abstract: The present approach relates to systems and methods for facilitating a client-agent conversation using dynamic, contextual information related to a client portal. The contextual information for the conversation may be determined using a server side script and/or a client side script that provides relevant portal usage data. The contextual information may be used to determine a conversation topic, which may be used to facilitate routing a request to chat to the appropriate agent for the topic.
    Type: Application
    Filed: January 10, 2022
    Publication date: April 28, 2022
    Inventors: Eugene Aaron Shtilkind, Munjal Angur Patel, Craig Campbell Brunner
  • Virtual agent portal integration of two frameworks
    Patent number: 11223581
    Abstract: The present approach relates to systems and methods for facilitating a client-agent conversation using dynamic, contextual information related to a client portal. The contextual information for the conversation may be determined using a server side script and/or a client side script that provides relevant portal usage data. The contextual information may be used to determine a conversation topic, which may be used to facilitate routing a request to chat to the appropriate agent for the topic.
    Type: Grant
    Filed: March 19, 2019
    Date of Patent: January 11, 2022
    Assignee: ServiceNow, Inc.
    Inventors: Eugene Aaron Shtilkind, Munjal Angur Patel, Craig Campbell Brunner
  • VIRTUAL AGENT PORTAL INTEGRATION OF TWO FRAMEWORKS
    Publication number: 20200304434
    Abstract: The present approach relates to systems and methods for facilitating a client-agent conversation using dynamic, contextual information related to a client portal. The contextual information for the conversation may be determined using a server side script and/or a client side script that provides relevant portal usage data. The contextual information may be used to determine a conversation topic, which may be used to facilitate routing a request to chat to the appropriate agent for the topic.
    Type: Application
    Filed: March 19, 2019
    Publication date: September 24, 2020
    Inventors: Eugene Aaron Shtilkind, Munjal Angur Patel, Craig Campbell Brunner