Abstract: In one embodiment, a method includes within a graphical user interface (GUI) presented to a user of a software application, presenting a watchlist associated with the user, the watchlist comprising first content related to one or more first events associated with one or more entities within an organization, the one or more entities having a relationship with the user within a social graph maintained at least in part by the software application. The method further includes receiving asynchronous notifications of second content for inclusion in the watchlist, the second content related to one or more second events occurring after the first events, and automatically and without input from the user, updating the watchlist to include the second content, the update comprising organizing the watchlist with the first and second content to visually indicate an order of relevance of the first and second content to the user.

Abstract: In one embodiment, a method includes receiving information from a user in a collaboration network, the information including a unit of content, a title, an indication of one or more entities in the collaboration network allowed to access the unit of content, and for each of the entities in the collaboration network allowed to access the unit of content, an indication of a permission level with respect to the access. The permission level includes view, comment, edit, or share. The method further includes determining a format for presentation of the unit of content based at least in part on the permission levels indicated for the one or more entities in the collaboration network allowed to access the unit of content, and publishing the unit of content and the title for the unit of content to the collaboration network in the determined format and according to the information.

Abstract: In one embodiment, a method includes generating a hover card associated with an entity in response to a user of a software application hovering a pointer over a reference to the entity within a graphical user interface (GUI) presented to the user by the software application. The hover card includes a photograph or icon representing the entity, a name of the entity, and a plurality of unified communications (UC) icons that are each configured to attempt to establish a particular type of communication session between the user and the entity. The method further includes presenting the hover card to the first user proximate to the pointer.

Abstract: A method is provided in one example implementation and includes receiving video data associated with a plurality of video streams during a communication session; receiving a rule selection for a particular video stream that is selected from the plurality of video streams; and displaying the particular video stream based on the rule selection. In more specific examples, the rule selection includes a designation for a video stream corresponding to an active speaker in the communication session, or a designation for a video stream associated with speech that is spoken prior to the active speaker in the communication session, or a designation for a video stream associated with a particular word recited in the communication session, or a designation for a video stream associated with a profile, which identifies an expertise of a participant of the communication session.

Abstract: In one embodiment, a method includes receiving information from a user in a collaboration network, the information including a unit of content, a title, an indication of one or more entities in the collaboration network allowed to access the unit of content, and for each of the entities in the collaboration network allowed to access the unit of content, an indication of a permission level with respect to the access. The permission level includes view, comment, edit, or share. The method further includes determining a format for presentation of the unit of content based at least in part on the permission levels indicated for the one or more entities in the collaboration network allowed to access the unit of content, and publishing the unit of content and the title for the unit of content to the collaboration network in the determined format and according to the information.

Abstract: In one embodiment, a processor is operable to transmit a customer request based on a content tag. The content tag is associated with content. The content tag is at least one of a character, a word, a term, a name, a symbol, or combinations thereof. The content tag and the content are stored in a memory. The processor is operable to receive agent availability information of customer agents. The agent availability information includes availability information for multiple communication channels. In one example, the agent availability information received may include availability information of qualified customer agents, where qualified customer agents are associated with an agent tag, and the content tag is mapped to the agent tag.